Hi there

After using the andriod app for about 2 weeks

It's been going well until today when the app just crashes all the time

Login to the app and crash after 5 seconds

Auto fill works then app crashes after 5 seconds.

I have cleared the cache. Restarted device but issue remains

Any advice?

Thanks

 

 

 

Hi @Obriendj

Welcome to the Enpass Forums.

For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, please share the below details with me, and I’ll have this investigated for you

-

1.     The version of the Enpass app and OS you are using.

2.     Is the app crashing for you after a certain step, ie, browsing through Items,  after editing an Item, creating a new Item, etc? Or is it completely random?

3.     Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.