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Unlocking & Master Password

Inchmahome151
in Enpass Support & Troubleshooting

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I have Enpass on my desktop and Ipad and both were working fine. Somehow I now I have to input my master password 5 times on the ipad before it unlocks Enpass, I only input it once on the desktop version. I have no idea why or even less how to correct it. I am not technical and at a loss with this, any help out there please? Yes I have checked my caps setting, more than once!

Edited by Inchmahome151

9 minutes ago, Inchmahome151 said:

I have Enpass on my desktop and Ipad and both were working fine. Somehow I now I have to input my master password 5 times on the ipad before it unlocks Enpass, I only input it once on the desktop version. I have no idea why or even less how to correct it. I am not technical and at a loss with this, any help out there please? Yes I have checked my caps setting, more than once!

Would you post the details of your iPad model, its OS version and version of Enpass you are running on both so that the Sinew team can help you better.

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