frustrateduser

2 hours ago, gozirra said:

Nobody was warned that their "lifetime license" would expire when they upgraded to version 6. I was just told that there was a new version, so I updated. 

You can't give customers "lifetime licenses" and then make them buy your software again. 

If you don't fix this problem, you will risk sinking your company. Your ratings will drop to nothing, and bad reviews will show up everywhere. 

You don't have much time. 

 

If its a limitation of the store, I am more than happy to screenshot proof that I paid the $10. Please let us do this if this is the problem preventing the restore purchase feature.

I already purchased Enpass for 10 dollars yet with version 6 I cannot access premium features even after clicking restore my purchase in settings. I have proof of my purchase. Who can help me?

7 hours ago, Anshu kumar said:

Hi @frustrateduser,

Sorry for the trouble you are going through. To investigate further on this issue we might need to share some troubleshooting steps. So I request you to please drop us an Email at support@enpass.io along with the following information so that we can try and fix this asap:

• On which devices (along with OS version) are you using Enpass?
• Which Enpass version are you using on each device? 

Thanks for your co-operation.

I am already in conversation with the support but they have not been helpful ultimately telling me to use the troubleshooting steps. I have done that and even re-created my wallet file. 

I am using

• Windows 10.17134.18 with
  • Enpass UWP app 5.5.7,

  • Enpass Win32 app 5.6.17 (5428) and

• iOS 11.3.1 with
  • Enpass iOS app 5.5.8

• Onedrive to sync

• Windows syncs fine on both UWP and Win32 but on iPhone it says: “Please provide password of Enpass data on Onedrive” repeatedly and refuses to accept the password both Windows app accept.

• Date and Time is set to Automatic on both devices.

• Last sync on Windows app do get updated.

Starting a few months ago, I am no longer able to keep Enpass synced with my iPhone and Windows PC. Anyone else having trouble? I have already followed the troubleshooting steps and recreated my wallet from scratch. This new wallet has only had one master password which I know is correct since I can keep my PC Enpass sync'd with both types of apps. I suspect the Windows app allows the master password to have certain characters that the iPhone will not accept. I have used OneDrive and the sync from website feature with no success. 

Starting a few months ago, I am no longer able to keep Enpass synced with my iPhone and Windows PC. Anyone else having trouble? I have already followed the troubleshooting steps and recreated my wallet from scratch. This new wallet has only had one master password which I know is correct since I can keep my PC Enpass sync'd with both types of apps. I suspect the Windows app allows the master password to have certain characters that the iPhone will not accept. I have used OneDrive and the sync from website feature with no success.