Racxie

On 7/11/2019 at 8:23 AM, Pratyush Sharma said:

Hi @Racxie

Please share the Enpass purchase receipt via DM or email at support@enpass.io so that we can assist you better. Thanks.

Just emailed you as was easier to share it that way by just forwarding the original email :)

On 6/14/2019 at 10:31 AM, Anshu kumar said:

Hi @Hennie van Riel,

Sorry for the trouble you are going through.

• On which all devices (along with OS versions) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you getting any error message or code during sync? If yes, share it with us.
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?

Thanks for your co-operation.

I'm having this same issue as well. To answer your questions in my case:

• I am using Enpass on Windows 10 Pro version 1903 OS build 18362.239; Windows Phone 10 version 1709 OS build 10.0.15254.572; iPhone XS Max version 12.1 (16B92)
• the Enpass versions are 6.1.0 (408), 5.5.7, and 6.1.0 (348) respectively
• No error codes on sync
• Yes
• Yes

I am using OneDrive to sync across all devices. When I tried uninstalling and reinstalling the app on iOS, it seems to only restore an old list rather than an up-to-date list. Yet it syncs without issue between Windows 10 and Windows Phone 10 (although I'm now having a separate issue with the Windows 10 store app).

For awhile now there has been a sync issue between my Enpass app on Windows 10 and on my iPhone (sitll works fine between Windows 10 and Windows Phone 10), which has been incredibly frustrating to say the least. So I finally decided to uninstall and reinstall the app on both my desktop and my phone.

I had no issues with restoring my iOS purchase, but when I try to restore my purchases on the Windows 10 store app (which appears to be newer than before - not sure why it never got updated before), I get the error code 305. I've tried signing out and back in from the Windows Store as suggested elsewhere but still not having any luck.

Please help, as I've had to create new passwords so many times now when trying to log into sites between devices (such as this one), I'm almost considering switching!

Thanks in advance.