I have been using EnPass with TouchID for some years now everything worked well until today. Multiple things are wrong:
Since this morning, I am not able to activate TouchID anymore and all the security options don't work anymore. Also, PIN configurations are not saved by the app as well as the time-based logout settings. Now EnPass always locks directly after leaving the app.
Today, EnPass suggested that I should register an account because I am eligible to use EnPass Pro for free. When I do that, the registration somehow succeeds, but my E-Mail is not shown (Email field is empty) in the "registration was successful" screen. After going through the registration process, the app still suggests, that I register and says I'm not registered but shows, that the Pro account somehow is activated.
When I want to enable TouchID, the button instantly deactivates the function. So it is not possible to turn it on at all. This is really frustrating, I now have to enter the Master Password every time I want to use the app!!
Here are my software versions:
Enpass Version: 6.4.4 (462)
iOS Version: 13.4.1 (iPhone 7)
What I have tried so far:
Resetting all TouchID settings and re-activating them (although I think that this is not the root cause because all the other security settings don't work as well)
Deinstall EnPass completely and reinstall the app + new synchronization set up
TouchID and other security settings suddenly stopped working
in iOS
Posted
Hi,
I have been using EnPass with TouchID for some years now everything worked well until today. Multiple things are wrong:
Since this morning, I am not able to activate TouchID anymore and all the security options don't work anymore. Also, PIN configurations are not saved by the app as well as the time-based logout settings. Now EnPass always locks directly after leaving the app.
Today, EnPass suggested that I should register an account because I am eligible to use EnPass Pro for free. When I do that, the registration somehow succeeds, but my E-Mail is not shown (Email field is empty) in the "registration was successful" screen. After going through the registration process, the app still suggests, that I register and says I'm not registered but shows, that the Pro account somehow is activated.
When I want to enable TouchID, the button instantly deactivates the function. So it is not possible to turn it on at all. This is really frustrating, I now have to enter the Master Password every time I want to use the app!!
Here are my software versions:
What I have tried so far: