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Issue about Windows Hello

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Good morning,

I report an annoying issue about windows hello authentication mode. That's to say Enpass software does not allow me to acces by windows hello id wheter it's the first time i open enpass after switch on, so I'm copelled to use general enpass password. If I close the software and I relaunch it, then, I get the possibily to acces via windows hello.


Thank you for attention


Best regards

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Hi @Asking4Help,

Thanks for contacting to us.

We would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the Windows Hello:

  • System re-start
  • When you quit Enpass and starts fresh

However, we do have plans to improve the 'Windows Hello' functionality and update with the fixes will be available with the subsequent update. If you are facing issue other than this please revert to us.

Thanks for your understanding!

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