The purchase is successful but the account is not valid

[Sokkam 0]

Sorry, please forgive me for not being very good at English, I will rearrange it now. I have emailed your support, but have not yet responded to me. I use Alipay bought One-time yesterday. However, it is possible that the network here is not so good that the order generation and confirmation of the mailbox did not receive. After waiting for a day, I didn't receive any related emails. According to the email, it still showed that it was a free user. Now I am at a loss. I don't know what to do, and I don't know if I mistyped the mailbox by mistake. Please trouble you. If you entered the wrong email address because of my mistake, please replace it for me. Or if it is troublesome, you can replace me and buy it again. Thank you very much!!! I can provide you with my email. 

[Pratyush Sharma 52]

Hi @Sokkam,

10 hours ago, Sokkam said:

I have emailed your support, but have not yet responded to me.

Sorry for not receiving a reply on support ticket. We are aware of your email, and will soon share an update with you in regards to the issue over the same.