Hello,

I am currently setting up a new phone and ran into this issue with biometric unlocking of Enpass.

When I initially set it up, everything worked fine. However, I then added another fingerprint through Android and therefore had to reactivate the biometric access in Enpass. However, every time I try to activate it now, I gives me the error "Failed to init Cipher". I have tried activating it multiple times, restarted the phone, reinstalled Enpass, reduced the registered fingerprints to a single one - no success.

 

System info:

OnePlus 7

Android 10 / Kernel-Version 4.14.117-perf+

Build number: Oxygen OS 10.0.2.GM57BA

 

Typing a long password on a phone is really annoying, so any help would be much appreciated.

 

I've got the same issue.  I can no longer use fingerprint to login since I've updated my phone to android 10.

OnePlus 6

Oxygen 10

Any help appreciated.

Hi All,

Please follow these troubleshooting steps and share your findings.

• Remove all Fingerprints from device settings.
• Add one Fingerprint and now enable in Enpass.

If the problem persists, write to us on support@enpass.io with the following detail are you using custom Rom.

Hope this works!

Hello,

the biometric access now works again, possibly due to a recent OxygenOS update. 

If the issue occurs again, I will go through the troubleshooting steps.

Thank you!