Every view days I have to login to iCloud again to regain sync to iCloud. It says iCloud session expired. Any suggestions?  

Thank you!

Edited March 10, 20206 yr by Johannes15

Hi @Johannes15

Sorry for the trouble you are going through. We have forwarded this issue to the concerned team. We'll let you know as soon as we have an update.

Thanks.

 

The same to me. Since weeks every day or few days the same procedure.

So this couldn't be a singular failure (as I assumed).
Interesting: MacBook - every day new login is needed.
iMac: Not.
Both are on the same OS level.

Hi @Johannes15 and @H_nk13,

We are sorry for the inconvenience causing to you.

As this is a know issue and our Dev team is working on to towards a fix. Hopefully, a fixed version will be available in the next update. Meanwhile, you can refer this FAQ.

Hope this helps!

Hey All,

Thanks for the patience.

Our team confirmed that they have fixed the issue in Enpass v6.4.1. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app?

If the problem persists, please share the following details so that we can investigate where the problem could be-

• On which device and OS version are you having this issue?
• Which Enpass version are you using on the same device?
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?
• If possible, please share the screenshot of the issue/error?

Thanks.

This is happening to me again.

• MacOS High Sierra 10.13.6
• Enpass 6.4.2
• Date & Time set to auto 
• Sync updated on Enpass Vault Settings

1Password iCloud sync never has this issue. Thanks :)

Hey,

The problem still exists to me. 

• MacOS Catalina 10.15.4
• Enpass 6.4.2
• Date/Time set to auto
• If I re-authenticate iCloud sync then synced time get updated on sync page

Hi @Bobb & @pyBen,

Welcome to the forums!

For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image and fill in the details to log in. For more details, please click on this link to see the screenshot.

Hope this helps!

Thanks Pratyush.

Doing this weekly and gets annoying. I might try another cloud sync.

How does AgileBits manage iCloud sync without expiring and needing to keep enabling it?

Hi @Bobb,

Sorry for the inconvenience caused to you.

I have noted down this issue and notified the QA team to look into it.

Still have this issue, literally every time I need to sync I have to go through the connection process to iCloud again. And my Mac app is on v6.4.2, in which this is supposedly fixed, but it's definitely not.

I'll try removing the connection and setting it up again as described above and see if that helps. It would be nice to have this feature working for longer periods of time. I don't mind needing to reconnect every once in a while, but doing it every other day is annoying.

Hey @MM2270

Sorry for the trouble you are going through. For security reasons, your iCloud session expires periodically. To avoid this, please click on this link and follow the steps. If the problem still persists, please revert us back.

Hope this helps!

It's Oct 2021 and I still have this issue since I use a MacBook Air M1 with macOS Monterey. Please update your App 

Hi @tmstr79

Welcome to the Enpass Community!

For security reasons, the iCloud periodically expires if "Keep me signed in" option is not ticked. You can enable the option by following the steps here. Let me know if it works for you.

Hi @Abhishek Dewan

Ok, my mistake was probably that I always logged in with the TouchID of my MBA and didn't have the "Keep me signed in" option there. I've done it manually now and see if it lasts longer. Thanks 

This has been happening to me, on multiple devices.... but with Dropbox sync.

 

Please help.

Hi @arajara

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps and share your findings with me -

1. Make sure to take the complete backup of Enpass data and save it locally.
2. Disconnect the sync from all devices that are synced with Dropbox.
3. Open Dropbox on any browser on your device --> Go to App --> Enpass folder--> Vault.enpassdbsync --> Rename it as Old vault.enpassdbsync.
4. Now open Enpass and connect with Dropbox Sync on all devices.

If the issue persists, please share the below details with me and I'll have this investigated for you -

1. The version of the Enpass app and OS of all the devices on which you are facing this issue.
2. A screenshot of the error occurring would be helpful.