Hi, the autofill has problems with this page when trying to login my company's resources, using Okta form

Go here https://login.okta.vonage.com/

and the autocomplete doesn't work - neither for the email/username nor the password, the extension tries to submit an empty form

- macOS 11.1

- Chrome: Version 87.0.4280.88 (Official Build) (x86_64)

- Extension: 6.5.1

- App 6.5.2 (726) from App Store

 

but it stopped working a while ago  (older Chrome version, older OS)

Hey @adam.t

Thanks for sharing the details. It's been shared with the team so that they can analyze the issue. Please co-operate with us while we are looking into this.

Great, let me know if I can help in any way.

Hi,

I have the same issues with Chrome on Mac.

- macOS 10.15

- Chrome 87.0.4280.141

- Enpass Chrome Extension 6.5.1

 

I have checked and everything works as expected in Firefox.

Hi @Dragos @adam.t,

Thanks for reporting this issue. The team has identified the cause, and it will be resolved in future updates. We appreciate your co-operation till the update hits the store.

Hi,

Any updates on this? Very annoying to have to copy-paste the password every time in Okta :(

 

Hey @Dragos

We regret the inconvenience you have been facing. Our team is working towards a fix for this issue.

any update on that? it's 3 months now and it's really annoying to have to manually copy the password few times a day.

Hey @adam.t

Apologies for the trouble. I received an update that the issue is fixed in Enpass v6.6.0, please update the app to its latest version and let us know if this still persists. Thanks!

I do have the 6.6.0 version (772) but the problem is still here. Do I need to do something more? Clear cache somewhere? Update browser extension (it's 6.6.0 as well)?

Hey @adam.t

We tested the auto-fill issue with the specified website page of Okta but couldn't reproduce the same issue. Could you please try again after creating a new item of the Okta detail in Enpass and share your findings with us.

Thanks!

Hi, I created a new item and it did autocomplete the login form.  Then I cleared the webform for my old entry and the login page started autocomplete.  Thanks for that, finally it works.

Now I have a problem on the 2FA page (after username/password entry) as the OTP is not filled. (It's based on Google Authenticator) 

Edited March 25, 20215 yr by adam.t

Hi @adam.t,

Glad to know that you are able to auto-fill details now.

Please let us know if you had enabled auto-copy one-time code in Enpass autofill settings. By enabling this, OTP will be copied automatically after filling login details, you have to paste it.

If this doesn't help, please confirm-

1. If OTP is properly generating?
2. What happens if your copy and paste OTP in the particular website page or app?

Thanks!

It copies OTP to clipboard - is it how it's supposed to work? Because on the PS login page it started autofilling the OTP code automatically after entering the login/password and showing the page with the OTP input. I just assumed that's how it should work and haven't tested the paste method until just now. 

1 hour ago, adam.t said:

It copies OTP to clipboard - is it how it's supposed to work? Because on the PS login page it started autofilling the OTP code automatically after entering the login/password and showing the page with the OTP input. I just assumed that's how it should work and haven't tested the paste method until just now. 

Hey, you can enable/disable it on the Enpass Desktop Application; Hamburger Menu top right (ctrl + ,) → Settings → Browser → Copy and automatically fill OTP.
I recommend to use: Automatically login after filling details (maybe insecure) "Automatically copy and fill one time code after autofill" and "Autofill details without showing Enpass assistant"

Those are the settings I use personally.
Hope that could help you!

 

Edited March 31, 20215 yr by Mr. Lukas

have the same things enabled in my settings - and it works on playstation.com (pastes the OTP automatically), but on okta login form it only copies the OTP to clipboard and I need to manually paste it. I would expect the same behaviour on both pages (preferably the auto copy/paste as on the PS page)

7 minutes ago, adam.t said:

have the same things enabled in my settings - and it works on playstation.com (pastes the OTP automatically), but on okta login form it only copies the OTP to clipboard and I need to manually paste it. I would expect the same behaviour on both pages (preferably the auto copy/paste as on the PS page)

Sounds like a compatibility issue, maybe the website doesn't support it, maybe enpass doesn't detect the field. Was hoping, my answer could help quickly, but seems like, you need help by the Enpass Team. 

Wish you the best, stay healthy

Hey @adam.t

Thanks for reporting this. We have been able to reproduce the issue with TOTP auto-fill on okta login form and shared it with the team to fix it.

 

that's great to hear, waiting for a fix then

Edited April 5, 20215 yr by adam.t