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Changing email did not transfer license

Kev_
in Registration and Purchases

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Hi,

I bought a Lifetime Premium license on the website but I used the wrong email address to link the license to. I logged in to the Enpass iOS app with my old email address and clicked change but it didn't transfer the license over - it just created a Lite account using my new correct email address.

I sent an email to support@enpass.io containing my old email address (with the license linked), the new correct email address & a PDF with my purchase confirmation. Got assigned ticket number ECS-22510. Will support be able to transfer the license to the correct email address?

Thank you.

 

EDIT: Support fixed it. Thanks!

Edited by Kev_

    • Like 2
    • 6 months later...

    Good evening,

    I encounetred a similar problem on my Windows and Android devices. I sent them an email in the morning today and, by noon, same day, I had it fixed.

    Thanks to all Support guys!

    • Like 1

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