Hello,

I’m using Enpass on my M1 iMac (beside iPhone and iPad Pro). But I’m wondering, why it’s necessary to enter Master Password instead of using Touch ID after app restart or rebooting my Mac? This behavior is not on iOS/iPadOS but on macOS

Also I think, this was not on an older version of Enpass… can we have this option back please, to always use TouchID?

Thanks and kind regards
René

Hi @ReneS

I appreciate you reporting the issue and will gladly assist you with your query. Could you please share the version of the Enpass app (Website or Store) and OS you are using on your Mac? Once I have that information, I will investigate this for you.

 

Hello Abhishek,

sorry for my late reply. Here ist the info you asked for:
6.7.4 (938)
And it’s a Mac App Store version.
Running macOS Monterey 12.2.1 on my M1 iMac 24"

Thanks and kind regards
René

Edited February 21, 20224 yr by ReneS

Hello again,

I now also tested website version. Same problem here, I have to enter master password instead of TouchID if app is closed or my Mac is rebooted.

Kind regards
René

Hi @ReneS

Thank you for the details.

We have identified the bug on our end which is causing this issue and will be releasing a patch to address it in the near future. We appreciate your patience and support in the meantime.

#SI-2410

Hello,

it’s been quite a while since my last post, but no app update available until now. Is there any news on this?

Thanks and kind regards
René

Hi @ReneS

Our dedicated team is working on the concern reported by you. Unfortunately, at this time we do not have an ETA, but rest assured we are working to resolve the issue as soon as possible.