Hello,

I have the following problem. I can not connect my Enpass on Windows PC to iCloud or other cloud systems, because when I authenticate Enpass always reopens, so a new window and there I should enter my master password again. However, it does not take that and always says wrong. I am a bit desperate. What I have to do?

 

Hi @reace

If I have understood your concern correctly, and do correct me if I'm wrong, you are unable to restore your Enpass vault on your Windows PC as you are getting incorrect master password error? If that is correct, for quick troubleshooting, I recommend you check this highly useful troubleshooting guide.

If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your devices.
2. Please share a screenshot of any error message you are getting.
3. Do you have Enpass application on any other of your devices and are you able to access your data? Is the master password working on those devices or are you accessing the Enpass app through biometrics/Face ID?
4. The number of vaults you have in your Enpass app.

Tips to fix-

Fix 1. Enable iCloud Drive.
Fix 2. Sign in to iCloud Again.
Fix 3. View iCloud Status.
Fix 4. Force Restart iCloud.
Fix 5. Update iCloud App.
Fix 6. Check the Network.
Fix 7. Update Windows PC.
Fix 8. Check iCloud Storage Space.

 

Regards,

Rachel Gomez