I Install Enpass Portable to my USB drive and then created a new vault, then I made a backup of the vault from enpass desktop, then proceed to restore backup to the new vault on the Enpass Portable. I get the error Internal error -995. What could be the problem here.

Note:

Linux desktop version: 6.8.5

Linux Portable version: 6.6.1

I was able to use the windows version (also version 6.61) of enpass portable to import the backup. Once the backup is retored to a new vault. We can use the linux version of enpass to access the vault, so in the end the issue is that linux version of enpass portable is unable to restore from backup.

Hi @paulsiu

Please share the exact version of the Linux OS you are using and I will gladly get this investigated for you.

It is Pop OS 22.04 LTS, which should be equivalent to Ubuntu 22.04 LTS. The OS is using the kernal Linux 6.2.6-76060206-generic x86_64.

Hi @paulsiu

Thanks for sharing the requested details.

I have forwarded this concern to our dedicated testing team for a thorough analysis and will get back to you soon with an update. Your patience and cooperation in the meantime are appreciated.

#SI-3366

Hi @paulsiu

Our dedicated team is looking into this concern for you. However, we require some additional information in this case. Could you please confirm  the data location you are choosing to store the Enpass data. i.e in pendrive or in the local system?