Hey Enpass Support Team,

Hope you can help, I've been a happy Enpass user for many years now, and it's been fantastic across Windows, Linux, and iOS and I've recommended it to loads of people. I have enpass Pro and until yesterday I had around 400 items in my vault.

Yesterday, I tried out the Wi-Fi sync feature for the first time, and that's when things went wrong. Suddenly, only 13 items were left in my vault. I've tried resetting Enpass on all my devices, removing cloud-stored vaults, and restoring from a backup, which brings the items back temporarily. But as soon as I sync with anything (folder, Wi-Fi, OneDrive, iCloud), all except 13 items vanish again.

I've never had issues with enpass before, so this is really puzzling. Could you please help me figure this out?

Thankyou!

We're sorry to hear about the issue you're facing with Wi-Fi Sync.

To troubleshoot this, please try the following steps:

1. Disconnect Sync – Disable sync on all your devices and remove any connected sync accounts.
2. Restore from Backup – Restore your latest backup and verify if all items appear correctly.
3. Sync One Device at a Time – Re-enable sync on one device first and check if the issue persists before adding other devices.
4. Check Sync Conflicts – Ensure no other device is overwriting the data due to an outdated vault version.

If the problem persists, please share below details at support@enpass.io:

• The exact steps leading to the issue.
• A screenshot of any error messages (if any).