Hi and sorry for my bad english.

I really hope someone can help me... When I want to enable iCloud Sync, I can't get past the Master-Password prompt. I 100% sure that I use the correct Password (the Enpass-Master-Password), but that window to enter the Password will show up for ever. I don't know what to do, I need the iCloud sync.

 

What I use:

Enpass Pro 5.5.8 (fresh Installation)

iOS 11.4.1

iPhone 6S

 

If there is no solution, is there a way to return the Pro-Version license? Because in this state, the software is useless for me.

Thank you very much for your help!

 

Hi @FFido

Sorry for the unpleasant experience. Please try these steps and let us know whether your problem gets resolved or not.

• Turn off sync from all devices.
• Open iCloud Drive in any Browser --> Open Enpass Folder --> Select sync_default.walletx file --> Download and save it in your PC.
• Delete sync_default.walletx file from iCloud Drive.
• Open Enpass and turn ON the sync one by one in both devices.