Whenever I try to set up sync, instead of opening a browser to log in to the service (I’ve tried Dropbox, google drive, and iCloud), a pop up appears saying, “The sync with xxxx was canceled by the user.”

I already tried reinstalling, rebooting, etc.

Device is the Pocophone F1. Any help is appreciated.

I'm having a similar issue on the new version. When I attempt to setup sync with OneDrive, I receive the popup message: "Error - The sync with OneDrive was canceled by the user." In my case, I do get the standard notification that Enpass has opened a browser window. I authenticated via the browser, but it doesn't make a difference in Enpass; sync does not get setup.

I'm on a OnePlus 3T running Android 8.0.0. 

Thank you for your assistance.

Same, I can then go to Firefox and log in on the e.g. iCloud page, but it doesn’t do anything in Enpass.

Hi all,

Sorry for inconvenience. Firefox is not redirecting to Enpass app. To fix it please follow this FAQ.

@Ddk, iCloud page loads very slowly and sometimes refused to load on Android devices. It is a known issue for android browsers and can't be fixed from our side.

Thanks.

On 12/29/2018 at 2:50 AM, Vinod Kumar said:

Hi all,

Sorry for inconvenience. Firefox is not redirecting to Enpass app. To fix it please follow this FAQ.

@Ddk, iCloud page loads very slowly and sometimes refused to load on Android devices. It is a known issue for android browsers and can't be fixed from our side.

Thank

Hi @Vinod,

Are you sure the problem is with iCloud?

I managed to sync my iCloud Enpass 6 vault on my Nexus 5X (running Android 8.1), but I wasn't able to sync the same vault on Meizu Pro 6 (running FlymeOS 6.3.0.0G). 

Looks to me, Enpass has problems with specific devices and OS's.