I use Enpass on multiple devices. First of all, the upgrade to V6 forced me to "upgrade" the database multiple times. This is pretty obnoxious. On my work laptop, it simply crashes to desktop. I've uninstalled and then reinstalled the latest Windows desktop version, but now whenever I import from Google Drive it crashes with no message.

So I'm looking for troubleshooting steps. Is there a log file somewhere that might indicate the problem? Is there a way I can ensure that I'm completely removing Enpass from my work laptop so that I can stop fresh?

Thanks for any guidance.

Hey @Ryan Smith ,

Sorry for the trouble you are going through.

On 1/30/2019 at 9:28 PM, Ryan Smith said:

Is there a way I can ensure that I'm completely removing Enpass from my work laptop so that I can stop fresh?

Please follow these steps to completely remove Enpass from your system.

• Uninstall Enpass app.
• Enpass6 Registry: HKEY_CURRENT_USER\Software\Sinew Software Systems Pvt Ltd
• DataLocation:  C:\Users\(UserName)\Documents\Enpass
• TempFiles: C:\Users\(UserName)\AppData\Roaming\Sinew Software Systems Pvt Ltd

After completing the above steps download the latest version of Enpass and then restore the backup from Google Drive. If Enpass still get crashes, please share the crash report mentioning your name in the comment box so that we can investigate further.

Thanks for your co-operation.