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Richard G

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Posts posted by Richard G

  1. On 9/10/2020 at 7:09 AM, Garima Singh said:

    Hey @Nic

    We are extremely sorry for the trouble you have been facing from a long time.

    Please follow the below steps to restore:

    • Take a manual backup of all the Enpass data on all the devices.
    • Disconnect the sync that are synced with one-drive on all devices.
    • Remove all the Enpass folders from the One-Drive account.
    • Login to the site using this link with the same Microsoft account and delete all the permissions for Enpass.
    • Re-set up the sync with One-drive on all the devices and check.

    If the issue persists, please let us know.

    Thanks for the co-operation.

    Is the recommended fix for EVERYONE now?  Or is there going to be a release that will fix this without me having to do this on all 8 devices I use?  

    If this is the way it needs to be fixed for everyone who has the problem, then it shouldn't be buried away on a forum post, you need to make it a FAQ or a support article so people can find it easily. 

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