Everything posted by Anonym
Hello together, I have found a solution (at least for me) how to get from Pro to Premium via a one-time "upgrade", because I actually did not want to switch from Enpass. If you buy "Enpass Lifetime Premium" from the Enpass website with the existing email address of the Pro account, the Pro becomes Premium (after a few minutes this is then displayed in the apps). At least that's how it worked for me. At the moment there is the "Happy Holiday" promotion, which makes Premium a bit cheaper. For me, the in-app offer in IOS to switch from Pro to Premium by means of a subscription was IN NO WAY IN QUESTION. A ONE TIME upgrade function I find for new features okay, only then to advertise with Lifetime I find confusing. Of course, an offer for Pro users would have been nice, that you could upgrade to LIFETIME PREMIUM at a reduced price. The lifetime option with Enpass was THE REASON why I chose Enpass. Otherwise I could have used e.g. 1Password or Dashlane... Now I really hope that "Enpass Lifetime Premium" will get ALL FUTURE FUNCTIONS and I have peace of mind for the next years. A statement on the part of Enpass, whether one would get with "Enpass Lifetime Premium" now really ALL FUTURE FUNCTIONS, would be very nice. Could then hang on the wall
Hello @Garima Singh, no, I DO NOT UNDERSTAND and also have the feeling that you have unfortunately not even bothered to read through the posts. You are using a generic copy-and-paste answer, which you also posted here for example: https://discussion.enpass.io/index.php?/topic/14342-concern-about-the-free-pro-upgrade/page/2/&tab=comments#comment-62741 I find it very unfortunate that you don't answer the questions asked and hope that you or another Enpass member might make the effort. This unfortunately gives the feeling that Enpass doesn't care about its customers and is being waved off with standard answers. A premium LIFETIME model IS offered. As an Enpass Pro user, how can I switch to it? I bought the Pro version on several devices at the time to get ALL thus also FUTURE updates AND FEATURES. Lifetime to me means all new features and updates as long as the software is around. Since Enpass is still around, I should get all the new features. With the Pro version all updates AND FEATURES were already promised. Who guarantees that the new Premium Lifetime will include ALL features in the future? And who guarantees that the promise will not be broken again? I would be very happy if an Enpass team member could respond with an answer related to my questions and statements and not again with a general standard answer! It seems to be not only me so that I do NOT UNDERSTAND the handling of existing Pro customers and simply find extremely unfriendly! Especially the standard answer of @Garima Singh has really brought me to boil over.
Why are Pro users not offered a discounted upgrade version to the Premium Lifetime license?That would be acceptable, at least for me, if you pay once for new versions.But to move Pro users to a subscription model now is a no-go for me. That's what I thought too. After Pro comes Premium, then Platinum, Diamond and finally the great VIP status.