Erode99

Thank you for taking the time. It is working now. I follow your link and one place I had not check was in My Documents. I had clean up registry and all folders after removing Enpass, but not sure how and why, but there was a folder Enpass in My Documents. I deleted it, reinstall (again( and Voila, it worked. Thanks again, RD

The problem is not solved. Any suggestions?

Hi, Thank you very much for taking the time to respond. I am still having problems. Here is my environment: Win 11 on my desktop and my laptop. Enpass 6.8.4 (1166) 1 Vaults. I have been using Enpass for many years on multiple Win PCs. what is particular this time is that when i launch Enpass, it goes directly to request the password. I do not get the window "Welcome to Enpass" and then the steps I should have to do the restore. I just tried on another laptop and after the launch, I get the welcome window. The laptop that is failing was running Enpass successfully until I had to reinstall Windows 11. I selected Keep Nothing and it appears as it did just that. I had to reinstall all my aps. One more time I uninstalled Enpass, reboot, cleanup the registry as many Enpass entries were still in. I then ran CCleaner and reboot. Still same, jump directly to request the password. How do I get back to the Welcome window? Thanks for your help, RD

I had Enpass Pro working on my laptop as well as the desktop and Android, Vault shared with Dropbox. I had to reinstall form scratch Win 11 on the laptop. I setup Dropbox and the Vault is sync on my laptop. I installed Enpass and Launch it. It is asking for Master password, but failed. ( I know I have the password right). It never asked me for the email address. How does it know I have an account since it is asking for a Master password without asking for the email first. Confused. Meanwhile, Enpass is working fine on the Desktop and the phone and they both sync. RD