CLOUD VULNERABILITY (sync error)
MedriVia posted a topic in Data SecurityDear, Enpass developers. It's almost three months since I first started using Enpass, and by far, it's the most hidden gem of password managing services. Unfortunately, I have something terrible to report.... Lately, I'd been using this app frequently on Windows 10 and Android 5.1 (Marshmallow). It did a good job integrating with the cloud (I was using Google Drive) so I could view and edit items wherever I want. But then, something went wrong.... After I reinstalled it on my PC (OS reset) and reintegrated it back, there were about 3-4 login items that disappeared (it was last week). I already tried pressing sync multiple times on both devices but they just wouldn't show up. I thought the problem is in the Windows software because even when I had the opportunity to create a new login on my phone and attempted it, the new one even did NOT appear on my PC. I already checked both the Internet access and sync notification, no problem 2-3 days later, I tried to move my login details to another cloud — which is Dropbox, hopefully thinking it's just a cloud problem and getting fixed soon. I first took a list of which items disappeared on my PC, deleted those items on my phone so they could be seen as synchronized (I knew it wasn't good but it's okay since I already took a list), then I changed the cloud (from GDrive to Dropbox) starting on my phone. Finally, I reset Enpass both on my devices, just to make sure it worked perfectly. And yeah, “they are now synchronized perfectly with all login details showing up on both of them.” However, it's getting more complicated. Today (as of Nov 21), I just realized one of my login details had totally gone. It was a project/board management account, and I completely didn't have any idea how it went. I even tried to go back to Google Drive and..., no. It's not there. In the end, two accounts of mine have already been lost. Well..., just two maybe not really impacted my life, but I couldn't neglect how IMPORTANT they truly are. The first one came when I tried to change one's account password with its built-in password filler, and I didn't realize the clipboard from Enpass will be deleted AUTOMATICALLY after 30 seconds by default. This is the second one, and while I've been really eager to show some support, I'm really traumatized. After the whole experience, I decided to stop entirely using any password manager... at least for now. If I ever come back, I'm not going anywhere besides here because I've done trying almost everything from other big competitors and they don't exactly fit my need (to tell you the truth, even LastPass had a critical security hole in my last usage). But please, I beg you.... ENHANCE its data security and protection much further, especially when you've already determined to utilize cloud services from other providers. Its Android app too — although already fulfilled some basics — still needs a lot of refinement (ex. not yet supported with Firefox). I guess that's all. Thanks for hearing me out. Sincerely, Umar. Note: At that time, I was a free user, but I can tell the Android app never reached its limit. P.S. I think I created this post in a wrong thread, and I don't know how to move it. Please help me if it is.