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Posts posted by Michał

  1. Same for me. Yesterday I had long discussion with Vinod Kumar from the Ipass team. He apologised a lot and suggested me to send crash report. Seem they do not consider it as imortant issue and refuse to acknowledge its critical issue. They were unaware the issue exists, even I wasnt the first one who claimed it.
    As he said, we should wait...

  2. 1 minute ago, Michał said:

    I did it already. However I do not understand how I get the feedback since I wasnt logged to enpas wehn creating the report?

    And please acknowledge its BIG desaster for me. Im currently cutted of from my bank accounts, media providers etc. Its of course my stupidity I put so much trust in the company like you, but it do not release you from responsibility of doing such harm !

    Why didnt you allow users to work on older version unless the new one is tested by them ?


  3. 1 minute ago, Vinod Kumar said:

    @Michal, Please send report us with a comment. This will help us to analyze what went wrong and release a fix soon. I am extremely sorry for inconvenience caused.

    I did it already. However I do not understand how I get the feedback since I wasnt logged to enpas wehn creating the report?

  4. 3 minutes ago, Vinod Kumar said:


    Goto Settings->Advanced->Erase Everything and provide master password.

    This will reset Enpass to fresh state and will show welcome screen.

    Choose Backup File option and locate a file downloaded from your cloud account as per this FAQ.

    Provide master password for your data and Enpass import your data.





    yes this instruction  partially works hovever its far from what is written on FAQ.

    Nevertheless when I followed what you wrote,  when selecting backup file and running restore the final result is sudden crash with no any visible sign of it. Enpass just desapeare. 
    When trying to launch enpass again, the following screen appeares


  5. I wrote already the instruction which exists in FAQ reffers to the fucnction which do not exists. I browse enpass 6 since an hour and there is no "local storage" or "restore from backup" function in any place of the menu. Could you please write here, the chain of buttons  menu  I have to click in order to find mysterious "restore from the backup " button ?


    3 minutes ago, Vinod Kumar said:

    Hi @Michal,

    Please use this FAQ to reset your Enpass to show welcome screen where you can restore your data.


    15 hours ago, Vinod Kumar said:

    Hi @ionik,

    Sorry for the inconvenience.  

    Please quit Enpass app and go to Enpass data folder in your system. It is usually stored in Documents folder. Take a copy of walletx.db file as this is your main database. Now rename/delete Enpass folder and start Enpass again. Choose restore from backup file option and pick previously taken copy of walletx.db. 

    Optionally, if you have synced data to a cloud previously, you can follow this FAQ to restore it. 


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