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Helmut Irle

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  1. Hi @Pratyush Sharma, Rebooting is not a viable option, because then I'd have to reboot 20 times a day. After every reboot Enpass works once or twice, and then no longer. Device: Lenovo Ideapad, with Ubuntu 20.04 Enpass: 6.4.1 (643) Extension: 6.4.0 Browser: Firefox 80.0 / Chromium 85.0.4183.83 / Vivaldi 3.2.1967.47 All browsers exhibit the same behaviour. No anti-virus installed. Earlier today I sent a GIF of how the problem looks to @Garima Singh. Let me know if you need more info.
  2. Hi, I am experiencing the exact same problem. I also use Gnome Shell, and the browser doesn't matter - I've tried Chrome, Chromium, Firefox, and Vivaldi. Sometimes however it does work, but this is usually when I have just logged in. Then it will sometimes work a few times, and later it no longer works. It's as if something is blocked at some point, preventing the assistant from coming up. This is supported by the fact that I do see the assistant briefly flashing up and then vanishing again. Please let me know if I can help diagnose the problem. Thanks.
  3. Hi, A few days ago Firefox started "blocking" the Enpass assistant. If I click on the extension icon in order to bring up the assistant, I just see a quick flash of the notification that says that the assistant is ready, but that's just a split-second, and then it vanishes. The assistant never pops up. It's almost as if Firefox is blocking it. Eventually I removed authorization for Firefox from within the Enpass desktop app, to see if that would make a difference. Now, when I try to bring up the assistant, it opens a new tab that shows the authorization code which I would need to enter in the desktop app, but that tab is then also closed a split-second later. I've gone through my Firefox settings (which I haven't changed in ages), but can't see anything that would cause this. I think I'm missing something obvious somewhere. Has anyone had this problem? Thank you.
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