Jump to content
Enpass Discussion Forum

Search the Community

Showing results for tags 'incorrect password invalid file restore android moto g4'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • General discussion
    • Hot topics
    • Enpass Support & Troubleshooting
    • Registration and Purchases
    • Autofilling and Desktop Browser Extensions
    • Data Security
    • Announcements
  • Help us improve Enpass
    • Feature requests
    • Enpass Beta
    • Localization
  • General discussion

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Found 1 result

  1. I just paid for and upgraded to the Pro version on my Moto G4 (Android, Nougat), and I am trying to "restore" (i.e. copy all the data from) the DB from my Mac. I have used both the WiFi and "External Storage" options with the .walletx file I just created on the Mac; for Wifi the file is uploaded and for External I put the file in the "alerts" folder and can see it. However, I have tried 5 or 6 times with both methods and I always get "Incorrect password or invalid file." I have opened the file with Enpass on my Mac successfully, so the file is not corrupted and the password is correct (unless I have mistyped the password on my phone all dozen times ...). I have cleared the data storage for Enpass, uninstalled it (both from Settings->Apps and from Play Store), and reinstalled the app, yet this has not helped. Should I be using the .walletx file? Is there a problem copying the file to the "alerts" folder on my phone (i.e. does it need to be somewhere special)?
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Privacy Policy