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Hi

I paid for android app but it still won't work.

Following is email exchange. Kindly check it out.

Still in purchase detect wrong playstore account to chk. It can be corrected by chking agaist all accounts.

Quote
Hi 

Waiting for yor reply. Please chk previous emails. I have paid but still can't use. 

Jas
 
 
 

---- On Mon, 20 Feb 2017 13:52:22 +0530 mail@jas.bio wrote ----
 
Whenever I add new google account it stops working. I cant delete all my google accounts each time. Please make the app chk for each account for license. 

Thx
 
 
 

---- On Tue, 14 Feb 2017 16:07:25 +0530 support@enpass.io wrote ----
 
 
Hi Jaspreet Singh,

Thanks for your reply.
 
Please follow these steps and let me know does your problem get resolved or not?
 
 
  • Remove your second Google account (temporarily) from your device and only keeps the one from which you had purchased Enpass.
  • Take a backup of Enpass data on SD card or any cloud
  • Re-install Enpass app from Play Store. Your Pro version will be restored.
  • If not, then restart your device and try again.
  • Restore your saved database.
 
 
Once, your database is restored in Enpass Pro version, add your second Google Account.
 
NOTE: To use Enpass Pro on your device, please make sure that the Google account from which Enpass has bene purchased is always available on your device. 
 
 
Best regards
Anshu Kumar
Enpass Support Team | https://discussion.enpass.io/ 
 
Stay connected on Twitter (@EnpassApp) and Facebook for latest happenings in Enpass.
 
 
 
 
 
On Tue, 14 Feb at 3:59 PM , Jaspreet Singh <mail@jas.bio> wrote:
btw it works if i remove non selected account
 
 
 

---- On Tue, 14 Feb 2017 15:45:24 +0530 support@enpass.io wrote ----
 
 
Hi Jaspreet Singh,

Thanks for using Enpass and writing to us. We are really very sorry for the inconvenience caused to you.
 
I would like to let you know when you purchase something on play store it gets linked with the Google ID from which you installed and made payment to Google Play Store. To restore Enpass to Pro version follow the instructions:
 
 
  • Go to Play Store --> Click on sidebar and select the account from which Enpass app is purchased.
  • Now reboot your device. 
  • Your Pro version will be restored.
 
 
NOTE:  Please make sure that you have set the Purchased ID as a Primary ID on your device. 
 
If you have any further queries, please feel free to contact us.
 
Best regards
Anshu Kumar
Enpass Support Team | https://discussion.enpass.io/ 
 
Stay connected on Twitter (@EnpassApp) and Facebook for latest happenings in Enpass.
 
 
 
 
 
 
On Tue, 14 Feb at 11:56 AM , Jaspreet Singh <mail@jas.bio> wrote:
I bought enpass on android. But after adding second account. The app is asking me to buy again as its picking up other account. 

Thx
 

 

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