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How I use enpass as it does not always save automatically information

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Hi all,

when I sign up for a new website or when I change password to existing one I have learnt to do not trust enpass. I know that sounds bad. Let me explain. It happened, when confirming data while in the sign up procedure, that enpass did not automatically save the information. I have noticed that the majority of the time enpass save automatically information but unfortunately sometimes does not.

So what I do now?

When I sing up I use enpass to generate a password, I copy and past the new password in Microsoft Word, I change some characters if I want to make the password more readable, I copy and paste the password in the sign up form and only when the procedure has been successfully completed and all data recorded in enpass (automatically hopefully) then I close Word.

Did someone else face the same issue? Is there anyone else acting as I do?  What does enpass team think about that? In case, could you modify enpass to better manage the password generation and information save functionalities? What do you suggest?


Edited by Max78685

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Hi @Max78685,

Sorry for the inconvenience caused to you.

Please revert to us with the answer to the following queries and we will get it sorted out for you:

  • On which device (along with OS version) are you using Enpass?
  • Which Enpass and Enpass extension version are you using?
  • Which browser and browser version are you using?
  • Also, let us know the website in which you are facing this issue.

Thanks for your co-operation.

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