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jvelder

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  1. Refunds / licence transfer

    jvelder replied to jvelder's topic in Registration and Purchases
    Hi Mohit, I sent an email to support@enpass.io on Dec. 19th. Never got a ticket number, therefore I now used the contact form on the website and got a ticket number. It's ECS-45381.

  2. Refunds / licence transfer

    jvelder posted a topic in Registration and Purchases
    Hi, during the sale I bought a new one year licence and accidentally used the wrong mail address, so it didn't show up. I opened a ticket, but never heard back. Since my renewal was up a couple of days later, I used the sale again this time with the proper mail address, hoping everything just taking longer due to the sale. That licence properly activated, but was overwritten by the automatic renewal... So yeah. Help.

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