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Windows Hello not working

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I just bought the Premium Windows desktop through the Microsoft Store for $11.99, but the main feature I was interested in does not work -- Windows Hello. I check the box in the Security settings, but it doesn't hold once I exit Enpass. It is Version 6.11.424.0.

 

Hello @Elliot,

We apologize for the inconvenience caused, however, this issue will be fixed in the latest update.

Thanks.

  • 4 months later...

The issue isn't solved. I'm using version 6.3.2 (592) and Windows Hello function is not working properly. The problem is preatty the same as reported by Elliot above.

I too have the same issue on multiple machines. The issue started with the latest update. Windows Hello disables itself once the app has been in the background for a while. It can be manually enabled again in settings only for it to disable in the background again.

I'm also facing the same issue. Windows Hello is alway disabled upon app restart

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