My Enpass desktop is not updateing and have tried multiple times and it says do you internet and i have now tried it at three different internet connections and still no joy. just shows this everytime

Hi @Billys107E

Sorry to hear about your trouble. It seems that any third party software is blocking Enpass to access the internet connection so please share some more info so that we can investigate where the problem could be.

• Are you using Proxy?
• Have you enabled any cloud sync and is it working fine? 

For quick troubleshooting please try this steps:

• Quit Enpass (If running, even from System tray).
• Download the latest Enpass version from this link. 
• And Install it, after installing you will have the latest version of Enpass. 

Hope this helps!

 

Have you recently changed where you are hosting the update files as it appears as if our company internet protection system has blocked you hosting site.

 

https://dl.sinew.in/windows/setup/5-5-3/Enpass_Setup.exe

The website that you have requested is not available due to classification (File hosting).dl.sinew.in

I have tried downloading your recommended update link and even then it is showing above

Edited May 1, 20178 yr by Billys107E

Hi @Billys107E

That's strange. We have not changed our hosting provider or anything from our side. All files are served by Amazon CloudFront. Can you ask your network admin to provide a specific reason why it is blocked?