Hi, i've installed Enpass free on my computer and every time that i activate the addons, the app crashes and after that crashes every time that i try to open and generates the event bellow.

Windows 10 versions 1703

Fault bucket 127948040745, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.15063.483
P2: 8024402c
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 0
P6: 1
P7: 0
P8: UpdateOrchestrator
P9: {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
P10: 0

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D22.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D41.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D52.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.15063.483_bccefd927bb26d9cbdfaa449e9da4b6edea828_00000000_2a313139

Analysis symbol: 
Rechecking for solution: 0
Report Id: dcc3c482-25b0-4953-b41c-69a01067fede
Report Status: 268435456
Hashed bucket: e2a188ebacd0746335bc0abe482f2853

Edited July 23, 20178 yr by PedroJorge

Hi @PedroJorge

Sorry to hear about your trouble. We have fixed some minor issues that might have been causing the app to crash on some of the systems. A fix will be rolled out soon and before that we will send a link to you for beta access to verify if that solves your issue.

Thanks for your co-operation. 

Hi @Anshu kumar

Thanks for the reply, I will wait for the new version.

Best Regards

 

Hi @Anshu kumar

It's all ok now... many thanks!! 

Best Regards,

Anshu kumar

I have same problem. 

I am using Windows7 64bit & Chrome and Enpass 5.5.8 version. 

i want to give more info... but I don't know how to find crash information....

please help.

Just now, e18ac8 said:

@Anshu kumar

I have same problem. 

I am using Windows7 64bit & Chrome and Enpass 5.5.8 version. 

i want to give more info... but I don't know how to find crash information....

please help.