Anshu kumar

Hi @el613, Thanks for reporting this issue and I am sorry for the inconvience. To check further on this issue I want a little input from your side, so please share the following details. On which device (along with OS version and Enpass version) are you using? Are you facing this problem when you fresh start the system or wake up from sleep mode or any other scenario? Which cloud services are you using? Also, please share the crash report mentioning your name and link to this forum. Thanks for your co-operation!

Hi @Bryan A, Sorry for the trouble you are going through. Enpass extension communicates with Enpass over localhost address (127.0.0.1). Could you please check with your admin if Digital Guardian is configured to block localhost ports (for all or Enpass)? Thanks.

Hi @Plexion, As mentioned by @Pratyush in the post above, it is the Windows itself which decides whether Enpass can be always unlocked using Windows Hello. To determine whether your device have support Full-time Windows Hello, please have a look at these troubleshooting steps mentioned by @Garima Singh Hope this helps!

Hi @Atom I'm glad that you have managed to resolve the issue. Cheers!

Hi @Woutcam, Sorry for the inconvience caused to you. To investigate further on this issue, I want a little input from side, so please share the following information: 1. Which Enpass version ( Downloaded from Enpass website or Windows Store) are you using? 2. Open OneDrive in any Browser --> Click on Apps --> Enpass -->Check and share the size of the " vault.enpassdbsync". In case, if you using the website version of Enpass please enable logs from Advanced settings of Enpass. And when the error message occurs please copy the logs and share with us. Thanks for your co-operation.

Hi @gauravdhaka, Sorry for the trouble you are going through. To investigate further on this issue I want a little input from your side so please share the following details: 1. On which all devices ( along with OS version) are you using Enpass? 2. Which Enpass version are you using on the each devices? 3. Which cloud services are you using to sync? 4. While syncing what error message or code are you getting, or does the changes not reflect across the devices? Your co-operation is highly appreciated.

Hi @paulsiu, Thanks for your reply. Glad to know that this issue has been resolved. Cheers!

Hi @muepep, Sorry for the inconvience caused to you. Please have a look at the troubleshooting steps mentioned in this link. Hope this helps!

Hi @pgo, Sorry for the trouble you are going through. To investigate this issue further, can you please help me with following queries: On which device ( along with OS and Enpass version) are you using? Is the sync working fine using individual Box account rather than the company account? Have you started facing this issue lately and earliar it was working fine? Have you enabled 2FA for Box cloud account? Also, please confirm if your company has not restricted third-party apps. Thanks for your co-operation!

Hey @AlfLaSalle, Can you please share the Website name so that I can help you better. Thanks!

Hey guys, Thanks for reporting this issue and we apologize for the inconvenience. Our dev team is looking towards the fix and hopefully it will be available soon. Thanks for your co-operation.

Hey @Anthony, Thanks for reporting this issue and we're sorry for the inconvenience. I have noted down this issue and notified the QA team to look into it. I'll keep you updated once I hear from them. Thanks for your co-operation.

Hey @Monyker, Hope you are doing well. Can you please confirm are you facing this problem after recent update of Enpass V6.2 too? Thanks for your co-operation.

Hey @unze, Thanks for writing back. Our QA team is looking into this issue. I will keep you update once I hear from them. Thanks for your co-operation.

Hey @bluesloth, Thanks for reporting this issue and we apologize for the inconvenience. Please share some more info so that we can check further. Which MacOS version are you using? Which Enpass version are you using? Which cloud services are you using? No of items and vaults you are having? Are you facing this problem frequently or any specific condition like system sleep or any other? Thanks for your co-operation.