Anshu kumar

Hi @Magnus_Carlsen, Thank you for reaching out to us. The correct or rather the more accurate question would be, does Enpass intend to create such a backdoor to steal customer passwords in the future. The answer would be a straightforward no. As a business, Enpass has larger goals that would benefit from securing customer data ( since we are a security company), and not from stealing it. We have complete control over the queries originated from Enpass to servers and what it entails. Furthermore, we have abundant users who happen to be experts in security domain who are more than capable of identifying any such misadventure just by looking at the URL connections created by Enpass and what it contains. Lastly, we get regular 3rd party audits, whose reports are available on our website. Please check out the link here. Thanks!

Hi @ironicmoka, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. Please let me know are you facing the problem even after restarting the app and share the following info so that we can check further: Number of items and Vaults in Enpass? Which cloud service are you using to sync? Have you changed the Enpass database location? Thanks for your co-operation.

Hi @scottjl, Thanks for writing in. I would like to share that Enpass already have the option to see the history of changes in every kind of fields in an item except Notes. For more details please have a look at our user manual. Cheers!

Hey @vadimir9, Sorry for the trouble you are going through. In case if you have purchased previous version (Enpass 5) then you can download the same version of Enpass via following these steps: Go to Windows Store --> Select My Library option under the section of all owned --> There you will get the Enpass app --> Install it. Hope this helps!

Hey @Glenn, Sorry for the trouble you are going through. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please drop us an Email at support@enpass.io along with the these details so that we can help you better. Which cloud services are you using? Have you recently changed your master password? Are you using Enpass on any other devices where you can access all your Enpass data? Does your master password contain any special character? Thanks for your co-operation.

Hey @ChrisS, It would be a great help if you can provide steps to reproduce the issue also please share the screenshot of the problem so that I can check. Thanks!

Hi @nordpol, Sorry for the trouble you are going through. Please make sure you have selected the correct country in your Windows settings. The purchase dialog pickup the country from the system settings. You can change it via: Go to Windows Settings --> Time & Language --> Region & Language --> change it. Hope this helps!

Hey @gnufied, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Thanks!

Hey @lammoth, Thanks for reporting this issue and sharing the steps. I have noted down this issue in the bug tracker and notified the dev team to look into it. Cheers!

Hey guys, Sorry for the trouble you are going through. Dark mode in classic theme is highly unusable and have issues that can't be fixed. We never provided dark mode support for classic theme in past but it can be enabled in some cases due to an existing bug (Enable dark mode in Modern and switch to Classic). We have fixed this bug in this version and as a side-effect you will not be able to use it. Thanks!

Hey guys, Sorry for the trouble you are going through. Our dev team is working into this issue and hopefully a fix will be available with the subsequent update. Thanks for your co-operation.

Hi @RHPT, Thanks for writing in. You can disable Show Enpass in Menu bar option from Enpass General settings. Thanks!

Hi @ofirzip, Sorry for the trouble you are going through. This issue has been fixed and update with the fixes will be available soon. If you are willing to try before public release you can download the beta version of Enpass for Mac platform using this link. Thanks!

Hey @perolowa, Sorry for the trouble you are going through. This issue has been fixed and update with the fixes will be available soon. If you are willing to try before public release you can download the beta version of Enpass for Mac platform using this link. Thanks!

Hi @bravo8whiskey, Thanks for writing in. I would suggest you to please enable Always run assistant in docked mode in Enpass General settings. Enabling this option will stick the Enpass Assistant on the screen, and it won’t disappear when you click outside of it. Hope this helps!