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Anshu kumar

Enpass team member
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Anshu kumar last won the day on July 11

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About Anshu kumar

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  1. Hi guys, For the Android platform, Enpass 6 beta will be available within this week. And on the iOS platform it's already in the testing phase but at the moment I can't assure you the exact ETA. It will support on all platforms. Yes, you have to create windows session for everyone and Enpass is isolated in each account. Thanks.
  2. Hi, @hartungstenio, Thanks for writing in. Windows Store version of Enpass 6 will store its data in the App folder. Cheers!
  3. Anshu kumar

    Sync fails with OneDrive on Windows 10 Preview 17711

    Hi @Gérald S. Sorry for the trouble you are going through. Please try re-enabling the OneDrive sync from Enpass and check if it works. Thanks!
  4. Anshu kumar

    iPad

    Hi @tomandreson Sorry for the trouble you are going through. Please share some more info so that I can help you better. Which iOS and OSX version are you using? Which cloud services are you using to sync? While syncing what error message or code are you getting? Thanks for your co-operation.
  5. Anshu kumar

    Enpass refuses master password

    Hi @NonKon Sorry to hear about the trouble you are going through. Please make sure that you are entering the correct password by checking caps lock too. Also, please type your master password in notepad and copy/paste it into the password field and check if that works. Please have a look at the page listing troubleshooting steps for the master password not working. Hope this helps!
  6. Anshu kumar

    Enpass 6 Masterpassword Not recognized

    Hi @Arnas, Thanks for writing back. First of all, I would like to share that restoring Enpass 5 data directly from the cloud is not possible, you need to restore it with the backup file. Please follow these steps for restoring Enpass 5 data into Enpass 6. Step 1: Open Enpass 5 --> Take the backup of Enpass data and save it manually on the system. Step 2: Quit Enpass 6 (If running). Go to User Documents folder --> Rename Enpass6-Beta folder. Now Open Enpass 6 --> It will prompt you a welcome screen --> Select Backup file --> And follow the instruction. Hope this helps!
  7. Anshu kumar

    Enpass 6 Masterpassword Not recognized

    Hi @Arnas Thanks for writing in. It would be a great help if you can elaborate the scenario bit more what problem are you facing while restoring Enpass 5 data. Does Enpass crash? Is it doing a partial restore? Is it not accepting master password? Thanks for your co-operation.
  8. Anshu kumar

    Beta 6 + One Drive

    Hi @joefri Thanks for writing in and sorry for the trouble you are going through. Please perform these steps to restore Enpass 5 data into Enpass 6. Quit Enpass (If running). Go to user Documents Folder --> Select Enpass6-Beta folder --> Delete it. Now open Enpass 6 --> It will prompt you a welcome Screen --> Select Backup File --> Select Enpass 5 backup file --> And follow the instruction. Hope this helps!
  9. Anshu kumar

    Security audit

    Hi @My1 Thanks for writing back. It seems that you are running an older version of Enpass Portable. The latest version is available here on the website. Please check and let us know. Cheers!
  10. Anshu kumar

    Security audit

    Hi @My1, Thanks for writing in. Yes , windows version uses libsodium as well. You can see it alongside the main Enpass binary in installation folder. However if you have installed Enpass form Windows Store, it won't appear in a system search. Hope this helps!
  11. Anshu kumar

    Unable to restore database on Chromebook

    Hi @Jakub Sorry to hear about the trouble you are going through. Please make sure that you are entering the correct password by checking caps lock too. Also please type your master password in notepad and copy/paste it into the password field and check if it works. If the problem still persists, please share some info so that we can help you better: On which all device (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Thanks for your co-operation.
  12. Anshu kumar

    Enpass 6 - Windows Hello integration

    Hi @AndyMac, Thanks for your suggestion. I've noted it down and forwarded to the team for consideration. Cheers!
  13. Anshu kumar

    Show password

    Hi @treefern Thanks for reporting this issue. I have noted it down and notified the dev team to look into it. Thanks!
  14. Anshu kumar

    Enpass Update 5.6.9 Won't install

    Hey guys, Sorry for the trouble you are going through. Before updating Enpass, please make sure Enpass app is closed from System tray and if you are using your system as a multiuser make sure Enpass app is closed from all the accounts. Also open Task manager --> Tap Details --> And check if Enpass App is there? If yes, please close it and then try to update. Hope this helps!
  15. Hey @tdhlawyer Please share some information so that we can look into this issue: Which versions of Enpass, Enpass extension and Chrome browser are you using? Are you using any antivirus or third-party security-related extension? Are you using a proxy? Are you facing the same problem with other browsers too? Thanks for your co-operation.
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