Anshu kumar

Hey @AlfLaSalle, Can you please share the Website name so that I can help you better. Thanks!

Hey guys, Thanks for reporting this issue and we apologize for the inconvenience. Our dev team is looking towards the fix and hopefully it will be available soon. Thanks for your co-operation.

Hey @Anthony, Thanks for reporting this issue and we're sorry for the inconvenience. I have noted down this issue and notified the QA team to look into it. I'll keep you updated once I hear from them. Thanks for your co-operation.

Hey @Monyker, Hope you are doing well. Can you please confirm are you facing this problem after recent update of Enpass V6.2 too? Thanks for your co-operation.

Hey @unze, Thanks for writing back. Our QA team is looking into this issue. I will keep you update once I hear from them. Thanks for your co-operation.

Hey @bluesloth, Thanks for reporting this issue and we apologize for the inconvenience. Please share some more info so that we can check further. Which MacOS version are you using? Which Enpass version are you using? Which cloud services are you using? No of items and vaults you are having? Are you facing this problem frequently or any specific condition like system sleep or any other? Thanks for your co-operation.

Hey @AnFu, Sorry for the trouble you are going through. This issue has been fixed in v6.2 , so please update the app and share your findings. Thanks!

Hi @AlfLaSalle, Sorry for the trouble you are going through. I would like to share that whenever you purchase an app from App Store it gets linked to the same Email ID from which you made the purchase. To restore the premium feature on the same platform please download Enpass with the same Email ID with which you have purchased Enpass earlier. Thanks!

Hey @kalehv, Thanks for sharing the details. I have noted down this issue in high priority and notified the QA team to look into it. I'll keep you update once I hear from them. Thanks for your co-operation.

Hi @unze, Sorry for the trouble you are going through. Can you please let me know if on restarting the app (once it's crashed) do you get a dialog box "Share the crash report"; if Yes, please write your name in the crash report and share with us so that we can investigate further. I know it can be inconvenient if you need to enter Master Password after every fresh start of the application. We would love to provide the Full-time Windows Hello support, but the integration of Hello in Win32 apps isn't quite the same as in UWP apps. Although our dev team is looking how we can do it. It's going to take some time until then; we appreciate patience and co-operation.

Hey @kalehv, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I've noted down this issue and notified the QA team to look into it. Meanwhile, please let me know which OSX and Enpass version are you using so that we can check further. Thanks for your co-operation.

Hey @David728, Well in this case, you need to uninstall Enpass which will delete all the data from the device permanently. Then you can install Enpass again from the respective store and start as a new user. Do save your master password in case you come across such a situation in the future.

Hey @oldtom, Sorry for the inconvenience. To restore the pro version of Enpass, please download Enpass with the same Apple ID with which you've purchased Enpass earlier. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data. Hope this helps!

Hey @Martin Norin, Sorry for the inconvenience. Enpass use these URLs and Port to sync with OneDrive. Url to whitelist - https://api.onedrive.com/* and https://apis.live.net/v5.0/me where * - wildcard. Basically all urls beginning with https://api.onedrive.com/ Port - 443 Hope this helps!

Hey @dvdr, Sorry for the trouble you're going through. It seems that there might be some technical issue with the App Store so, I suggest you to please wait for some time and try again. Thanks for your co-operation.