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Anshu kumar

Enpass team member
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Everything posted by Anshu kumar

  1. Hey guys, Thanks for the suggestion. I have noted it down and forwarded to the concerned desk for further consideration. Cheers!
  2. Hey @drjbg, Sorry for trouble you are going through. Can you please let me know have you downloaded Enpass from our website or from Windows store. Thanks!
  3. Hi @Budovi, Thanks for writing in. Currently, we don't have any plans to add more sync services. However, I've noted down your request for internal discussion. Thanks!
  4. Hey @Anthony, Thanks for your suggestion. I have noted it down and forwarded to the concerned desk for further improvement. Thanks!
  5. Hey @CarlosKbox, Sorry for the trouble you are going through. Can you please let me know have you enabled Network drive option. To do so please follow the steps mention below. Go to Settings in the Koofr desktop client in the menu on the left. Find the Network drive option and click Enable. Also, please let me know have you follow the steps to set up the WebDAV protocol on Linux. Thanks for your co-operation.
  6. Hey @bogdanku, Sorry for the trouble you are going through. It seems that there might some technical issue from the Dropbox so please wait for some time and try again. Thanks!
  7. Anshu kumar

    Vivaldi and Brave

    Hey @DesignT, Sorry for the trouble you are going through. The reason behind getting the Error code 403 is that Enpass is not able to validate the code signature of the particular browser. I would suggest you to please try re-installing the browser if you haven't tried it yet. If the problem persists, kindly drop us an email at support@enpass.io so that we can help you better. Thanks!
  8. Hey @100 Watt Walrus, Thanks for writing back. Thanks for your feedback. I have noted it down and forwarded to the concerned desk for further consideration. I would like to inform that Enpass version 6.2 is currently in internal testing phase and we have yet not released beta for the public. The minimum requirement to run Enpass 6 for macOS is 10.12 or later. Thanks!
  9. Hey @100 Watt Walrus, I'm so sorry, I didn't respond earlier. I hope you can accept my apologies and I will try to respond to your query at my earliest convenience. Our dev team is working into it and will be available with Enpass version 6.2. We have already fixed this issue. Can you please check and let me know if the problem persists. These two features are already in our roadmap for further consideration but at the moment I can't assure you any ETA. Enpass assistant is actually a part of the desktop app and works globally. You can invoke the same Enpass assistant anywhere with a global shortcut key or from the menubar to access your Enpass data. This is a very unique use case where a smaller version of the same desktop app is required in the system. Since it is not owned by the browser, it doesn't follow the browser's geometry or border. Thanks!
  10. Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I have noted down this issue in the bug tracker and notified the dev team to look into it. It would be a great help if you can share some other website/App where are you facing the problem while auto-filling so that we can check and try to fix asap. Thanks for your co-operation.
  11. Hi @lapaloma, Thanks for writing in. I would like to share that for iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and only the Enpass app can access its data saved in iCloud. Thanks!
  12. Hi @Dentonthebear, Thanks for writing in. I would like to share that the current version of Enpass for mobile, autofills only Username/Email/ Password fields, while all other fields would remain empty. However, we do have plans to improve autofill functionality and will be available with the subsequent update. Thanks for your co-operation.
  13. Hey guys, Sorry for the trouble you are going through. Our dev team is working on this issue and hopefully a fix will be available in the next update. Thanks for your co-operation.
  14. Hey guys, I have already forwarded your request to the concerned desk. Meanwhile you can use attachment feature to add larger length of notes. Thanks!
  15. Hi @Maverick, Webroot engine detects EnpassPortable.exe as Win 32.Malware.gen, which is entirely based on its heuristics. This is certainly a false positive and we have submitted it to Webroot support. Thanks!
  16. Hey @Krit, Sorry for the trouble you are going through. Sometimes rebooting the device might help to resolve this issue or else we would recommend you to please disable and re-enable the 'Enable Browser Extension' option from Enpass Browser settings. Please assist me with the following queries, if the problem persists: On which device (along with OS version) are you using Enpass? Which Enpass version and Enpass extension version are you using? Thanks for your co-operation.
  17. Hey guys, Thanks for sharing the details. Our QA team is looking into this issue. I will keep you update once I hear from them. Thanks for your co-operation.
  18. Hey @Torbjörn, Sorry for the trouble you are going through. Can you please let me know are you running the Jailbreak device so that I can help you better. Thanks!
  19. Hey @nonchiedercilaparola, Sorry for the trouble you are going through. Can you please let me know are you facing this problem after the recent update. Also, please share some more info so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Number of vaults and items in Enpass? Which cloud services are you using Enpass? Thanks for your co-operation.
  20. Hey @Chris S, Sorry for the unpleasant experience.We have tested this issue in our lab and were unable to reproduce it. To investigate further on this issue I want little input from your side so please let me know the following: Which Safari and Enpass extension version are you using? Which MacOS version are you using? Are you facing the same problem with other browsers too? Thanks for your co-operation.
  21. Hi @matthias-2019, Thanks for writing in. In the desktop version of Enpass have the Print feature. You can check under the ≡ menu from the toolbar --> select File →Print. Hope this helps!
  22. Hey @MarcC, Sorry for the unpleasant experience. It would be a great help if you can share the screenshot of the problem along with Chrome OS and Enpass version so that I help you better. Thanks for your co-operation.
  23. Hi @thoronodor, Sorry for the unpleasant experience. Skipping this thread was just anoversight. Sorry for that. I would like to share that since Enpass 6 is based on a new architecture, it will only sync with Enpass 6 and not with previous versions. To test the sync functionality, you will need to install Enpass 6 on the other device as well. It seems in the above post that you are running the previous version of Enpass on some devices so please update the Enpass app and let me know if the problem persists. Thanks!
  24. Hi @bitbutcher, Thanks for writing in. Sorry to say no! Please have a look at our user manual for the respective platform to know how Enpass sync works. Thanks!
  25. Hey @meirha, Sorry for the trouble you are going through. I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists. Download the previous version of Enpass from this link. Now update the Enpass app. Hope this helps!
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