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Anshu kumar

Enpass team member
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Everything posted by Anshu kumar

  1. Hey @AlfLaSalle, Can you please share the Website name so that I can help you better. Thanks!
  2. Hey guys, Thanks for reporting this issue and we apologize for the inconvenience. Our dev team is looking towards the fix and hopefully it will be available soon. Thanks for your co-operation.
  3. Hey @Anthony, Thanks for reporting this issue and we're sorry for the inconvenience. I have noted down this issue and notified the QA team to look into it. I'll keep you updated once I hear from them. Thanks for your co-operation.
  4. Hey @Monyker, Hope you are doing well. Can you please confirm are you facing this problem after recent update of Enpass V6.2 too? Thanks for your co-operation.
  5. Hey @unze, Thanks for writing back. Our QA team is looking into this issue. I will keep you update once I hear from them. Thanks for your co-operation.
  6. Hey @bluesloth, Thanks for reporting this issue and we apologize for the inconvenience. Please share some more info so that we can check further. Which MacOS version are you using? Which Enpass version are you using? Which cloud services are you using? No of items and vaults you are having? Are you facing this problem frequently or any specific condition like system sleep or any other? Thanks for your co-operation.
  7. Hey @AnFu, Sorry for the trouble you are going through. This issue has been fixed in v6.2 , so please update the app and share your findings. Thanks!
  8. Hi @AlfLaSalle, Sorry for the trouble you are going through. I would like to share that whenever you purchase an app from App Store it gets linked to the same Email ID from which you made the purchase. To restore the premium feature on the same platform please download Enpass with the same Email ID with which you have purchased Enpass earlier. Thanks!
  9. Hey @kalehv, Thanks for sharing the details. I have noted down this issue in high priority and notified the QA team to look into it. I'll keep you update once I hear from them. Thanks for your co-operation.
  10. Hi @unze, Sorry for the trouble you are going through. Can you please let me know if on restarting the app (once it's crashed) do you get a dialog box "Share the crash report"; if Yes, please write your name in the crash report and share with us so that we can investigate further. I know it can be inconvenient if you need to enter Master Password after every fresh start of the application. We would love to provide the Full-time Windows Hello support, but the integration of Hello in Win32 apps isn't quite the same as in UWP apps. Although our dev team is looking how we can do it. It's going to take some time until then; we appreciate patience and co-operation.
  11. Hey @kalehv, Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I've noted down this issue and notified the QA team to look into it. Meanwhile, please let me know which OSX and Enpass version are you using so that we can check further. Thanks for your co-operation.
  12. Hey @David728, Well in this case, you need to uninstall Enpass which will delete all the data from the device permanently. Then you can install Enpass again from the respective store and start as a new user. Do save your master password in case you come across such a situation in the future.
  13. Anshu kumar

    iOS 13.1 problems

    Hey @oldtom, Sorry for the inconvenience. To restore the pro version of Enpass, please download Enpass with the same Apple ID with which you've purchased Enpass earlier. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data. Hope this helps!
  14. Hey @Martin Norin, Sorry for the inconvenience. Enpass use these URLs and Port to sync with OneDrive. Url to whitelist - https://api.onedrive.com/* and https://apis.live.net/v5.0/me where * - wildcard. Basically all urls beginning with https://api.onedrive.com/ Port - 443 Hope this helps!
  15. Hey @dvdr, Sorry for the trouble you're going through. It seems that there might be some technical issue with the App Store so, I suggest you to please wait for some time and try again. Thanks for your co-operation.
  16. Hey guys, Now the wait is over. Recently we have rolled out the Website icons aka Favicons with Enpass v6.2, please update Enpass and share your findings. Thanks
  17. Hey guys, Sorry for the trouble you are going through. This issue has been fixed in the V6.2.0 so please update the app and share your findings. Thanks for your co-operation.
  18. Hey @DianaofThemiscyra, Sorry for the trouble you're going through. For quick troubleshooting please try re-connecting the iCloud sync from Enpass settings and let me know if the problem persists. Thanks!
  19. Hey @Des, Sorry for the trouble you are going through. To restore the pro-version on your iOS device, please follow these steps: Open Enpass --> Settings --> Uprgrade to pro version --> Tap on Already purchased. If Enpass still shows trial version, please re-install Enpass with the same Apple ID with which you've purchased Enpass earlier. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data. Thanks!
  20. Hey @Udhy, Thanks for writing in. I would like to share that technically it is not possible to share in-app purchases between different apps. As mentioned by Apple "Every product is associated with a specific app. Products created for use by one app are not available in other apps. Companion apps on a different platform are different apps—the products of the Mac app are not available in the iOS app and vice versa." If Enpass would have been an online password manager with your account and data with us, we could have restored your subscription across the platforms. You can check more about the Enpass Pricing here on our website. Thanks!
  21. Hey @miwie, Thanks for writing in. I would like to share that Enpass connects (anonymously) to one of our domain (https://rest.enpass.io) to check if there is any message for the users like important security news and new update. It doesn’t send any kind of information there except the version number and OS name. The same is being mention in our FAQ page. Also, you can disable "Check For Alerts" option from Enpass security settings if you don't want Enpass to send query on https://rest.enpass.io. Thanks!
  22. Hey @dolphin7 Sorry for the trouble you're going through. Please share some more info so that we can help you better. Which OSX and Enpass version are you using? When you click on Enpass extension on Safari browser what error message or code are you getting? You can download the Enpass extension for Firefox browser from our website. Thanks for your co-operation.
  23. Hey @Jonas EnP Thanks for reporting this issue and we are sorry for the inconvenience. I have noted down this issue in the tracker and notified the QA team to look into it. I'll update you once I hear from them. Thanks for your co-operation.
  24. Hey @tox1c90, Thanks for bringing this to our notice. I've notified the QA team to look into it. Thanks!
  25. Hey @Monyker, Thanks for sharing the crash report. I'll connect with the dev team and share the feedback by tomorrow. Thanks!
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