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Anshu kumar

Enpass team member
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Everything posted by Anshu kumar

  1. Hey @Keith M, Sorry for the trouble you are going through. To look further on this issue I want a bit more info from your side kindly let me know the following: On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.
  2. Hi @James Mike, You can download the Traditional Win32 version of Enpass from our website. Cheers!
  3. Hi @don90630, Thanks for writing in. Unfortunately, from your comment, I could not quite understand what problem you are facing. Please explain the scenario bit more so that I can assist you better. A screenshot, if possible would be great.
  4. Hi @euphonious, Sorry for the trouble you are going through. I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists. Uninstall Enpass. Goto Home folder-->.local ---> share --->Delete Enpass folder. Goto Home folder-->.config--->Delete Sinew.in Folder. Reinstall Enpass and share your findings.
  5. Hi @jakejohn, Well in this case, please enable Always run assistant in docked mode in Enpass General settings and check. Hope this helps!
  6. Hi @ehbowen, Sorry for the inconvenience caused to you. It would be a great help if you can share the demo account of your WebDAV via PM so that we can check where the problem could be. Thanks for your co-operation.
  7. Hi @Roger, Sorry for the trouble you are going through. This issue has already in our bug tracker and I will notify the dev team to look into it. Thanks for your co-operation.
  8. Hi @mdovey Sorry to say but at the moment you have to re-enable the sync from Enpass settings. However, I have noted down your suggestion and forwarded to the concerned desk for further improvement. The feature of the WiFi sync is already in our top priority list but at the moment I can't assure you any ETA. Thanks!
  9. Hi @creativecreature, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Thanks!
  10. Hey guys, Thanks for your suggestion. I have noted your suggestion and forwarded to the concerned desk for further consideration. Thanks!
  11. Hi @VAUSAUSER, Sorry for the trouble you are going through. It would be a great help if you can share the screenshot of the problem along with the Enpass version so that I can help you better. Thanks for your understanding!
  12. Hi @EnpassUserAndroid, Sorry to say no! I would like to share that Enpass is tied with Google Play services and can only be downloaded and purchased from the Google Play store. We strongly recommend users to install Enpass only from the respective app stores (Google Play Store in your case) as apps on Store are signed with developer certificates and delivery through it assures that software is genuine and not tempered. While installing Enpass from other websites or stores might put you in trouble of security risk like data theft. Thanks!
  13. Hey @Robin L, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Thanks!
  14. Hi @Meechum, Thanks for writing in. Actually, the Pro upgrade for Enpass needs to be bought separately for different platforms, as purchasing Enpass on one platform will not let you use the full version on another platform because of the platform specific restrictions. For example, all the purchases on the Play Store are managed by Google and will not be accessible on iOS, macOS or Windows Store. If Enpass would have been online and subscription-based software then we could have shared your account details across platforms to enable the full version. You can check more about the Enpass Pricing here on our website. Thanks!
  15. Hi @davidc, Thanks for writing in. I would like to share that WebDAV logins credentials are stored in the file Enpasssettings.db which is a SQLCipher file, encrypted with a randomly generated password which is stored in Enpass primary vault. Even if someone gets their hands on SQLCipher file they would still need your master Password to decrypt it. Thanks!
  16. Hi @Hennie van Riel, Sorry for the trouble you are going through. On which all devices (along with OS versions) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.
  17. Hi guys, Sorry for the trouble you are going through. Please drop us an Email at support@enpass.io along with these details so that I can help you better. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Also, please share the logs of Enpass app and Extension? It will be invaluable to our technical team to understand and address the issue. You can enable the logs from the app by following these steps: For Enpass app: Go to Settings > Browser > Enable logs. For Extension: Go to Enpass extension's options page > Enable logs. Quit the app. Even from the System Tray or Menu Bar. Open the app. Restart the browser. Copy the logs of Enpass app and extension. Thanks for your co-operation.
  18. Hi @alexjan, Thanks for your suggestion. I have noted down your suggestion and forwarded to the concerned desk for further consideration. Thanks!
  19. Hey @Mrheavyfoot, Sorry for the trouble you are going through. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please let me know the following so that I can help you better. Have you recently changed the master password on any device? Have you installed Enpass on Windows PC via the Windows Store or Enpass website? Thanks for your co-operation.
  20. Hi guys, I would like to share that the premium feature of Enpass for Windows platform can only be purchased through the Windows Store (Windows 10). However, I have noted down your suggestion and forwarded to the concerned desk for further consideration. Thanks!
  21. Hi @skeniver, Sorry for the trouble you are going through. Our dev team is already working on this issue and hopefully, a fixed will be available soon. Thanks for your co-operation.
  22. Hi @ijmm, Thanks for bringing this to our notice. I have forwarded this issue to the QA team to look into it. Thanks!
  23. Hi @jvEbCge3ck5U6WxnPa, Thanks for sharing the details. I have noted down this issue in the bug tracker and notified the QA team to look into it. Thanks for your co-operation.
  24. Hi @jvEbCge3ck5U6WxnPa, I'm really sorry about the trouble you are going through. To investigate further on this issue I want little input from your side so please let me know the following: Which iOS version and model are you using? Which Enpass version are you using? Are you facing this problem frequently or any specific condition? Please explain a little bit more. Are you facing this problem when you try to autofill in a particular browser or app or all of them? If possible please share the screenshot of the Enpass security page. Thanks!
  25. Hi @MacFreek, Thanks for sharing the details. Our dev team is looking into this issue and hopefully, a fixed will be available soon. Till then please co-operate with us.
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