Hi, my ñame is Luís Hurtado and recently I switched from  Android to iOS.

 

The issue that is trouble me japonés when I want to fill up a y credentials, e.g. whem I want to fill Netflix ones On the app. The problem occurs when I need to unblick Enpass, I can enter the PIN but I’m unable to see the Unlock button. Also, I’m unable to ser th dots Shenyang I’m typing the PIN code.

 

Some useful data:

Enpass version: 6.3.2 (418)
iOS versión: 13.3.1

iPhone setting:

Accounts and Passwords -> Passwords Autofill  -> Enpass enabled 

By the way, Enpass das installed from Apple Store.

In advance, Tianjin you very much for yogur help.

Kind regards,

Luis Hurtado

luis.hurtado@gmx.com

@Luis

Sometimes a simple restart of the system troubleshoots the issue. In case if that doesn't help, try the following steps:

• Open app and click Menu bar > File > Backup > Save it.
• Reinstall the app.

Restore the backup in the app.

If this doesn't help, please confirm the security settings(whether pin or bio metrics are enabled) of your phone so that we can check this further. 

On 2/20/2020 at 2:02 AM, Tahreem said:

@Luis

Sometimes a simple restart of the system troubleshoots the issue. In case if that doesn't help, try the following steps:

• Open app and click Menu bar > File > Backup > Save it.
• Reinstall the app.

Restore the backup in the app.

If this doesn't help, please confirm the security settings(whether pin or bio metrics are enabled) of your phone so that we can check this further. 

I followed your advise. First , I restarted my phone and doesn’t worked. After that, I reinstalled  the App, restored  the local backup and now Enpass operates flawlessly.

 

Thank you very much Tahreem for your kind help.