Hello everyone,

I have a problem when trying to login in the PayPal app via Enpass. I open Paypal, Enpass shows up, I unlock it with my fingerprint, it accepts and will close, but the Password is not applied. I can try it again and again, but nothing happens. I have to go to the enpass app, unlock it and copy my password to paste it in paypal. Also the Paypal integrated fingerprint login does not work. Everytime I try it, Enpass open (which unfortunatly dont work). 

Can anybody help me, or give me a hint what the problem could be? 

Thanks!

Hi @LuckyLutzLui,

Sorry for the inconvenience.

Our Dev team is working on this issue. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us.

Thanks!

Hi,

Some news here? I have the same issue.

Hey @Tobi

To check this issue better, we will require few details from you. Please share the below info-

1. On which device and OS are you getting this issue?
2. Which Enpass version you using on the same device?
3. Are you getting this auto-fill issue on PayPal website or app?
4. If the issue is on Android device, share the options you have enabled from Enpass Auto-fill settings (Android Auto-fill or Auto-fill using accessibility)?

Thanks!

Hello @Garima Singh,

 

thanks for reply. Here answers to your questions

1. Google Pixel 4XL
2. 6.6.4.469
3. Paypal APP (Paypal website works correct)
4. I'm not sure I understand what you mean. - I have Enpass as service for Autofill in my Phone Settings (Language and Input -> Service for Auto-fill), and I see under accessibility is Enpass activated too.

 

Cheers

Try to use the latest PayPal app on your device and then try again... 

I have the latest Paypal APP version on my device

 

Hey @Tobi

Thanks for sharing the required inputs. We've been able to reproduce the issue and assigned it to the team for a fix.

 

@Garima Singh

some news to this issue?

 

Hey @Tobi

While checking the issue, we have found that the Paypal app has non-standard auto-fill behavior and can be fixed by app developers only. You can use Enpass Keyboard to manually fill into these apps to avoid copy/paste. See how to use Enpass keyboard here.

Thanks!