Hi,

I have a MacBook Pro M1pro 14` - Enpass displays the windows incorrectly and I often have the problem that the windows do not close.

is this problem known?

here is a screenshot - the white square is from me, but the rest is normal!

 

Many Thanks

Hi @Wolf6660,

Thank you for reaching out to us.

Please share the following details so that I can get this issue investigated by our concerned team.

1. On which device (along with the OS version) you are facing this issue?
2. Which Enpass version you are using? (Is it a store version or website one).
3. Did you recently made any changes in your system or updated the app?
4. Are you using multi-monitor setup?

#SI-2958

@Wolf6660,

In addition to the above details, please share the screen resolution of the device you are experiencing this issue on.

#SI-2958

6 hours ago, Gulshan Dogra said:

Hi @Wolf6660,

Thank you for reaching out to us.

Please share the following details so that I can get this issue investigated by our concerned team.

1. On which device (along with the OS version) you are facing this issue?
2. Which Enpass version you are using? (Is it a store version or website one).
3. Did you recently made any changes in your system or updated the app?
4. Are you using multi-monitor setup?

#SI-2958

1. MacBook Pro M1pro / OS version 12.4

2. Website version

3. no

4. Yes, I am using a multi-monitor system, but the error only occurs on the internal MacBook XDR screen without the multi-screens

 

@Wolf6660,

Thanks for sharing the details.

Now open the Enpass app--> Go to "Menu" --> Click on "Help"-->  Click on "About"--> share the Enpass version.

Also, I have forwarded this case to our backend team for further investigation. I will update you on this as soon as I receive any updates from the team regarding the same.

#SI-2958