Good evening,

when I activate the Firefox Plugin and go to reddit.com and click the "Home" button which shows als subreddits and has the subreddit search function, the plugin considerably slows down the time until the dropdown list appears. Sometimes 1-2 seconds, sometimes more. In rare occurences Firefow also shows the "Enpass is slowing down Firefox" warning bar on top:

Is this a known issue?

Thanks

Andreas

Hi @Andreas2,

Thank you for reaching out to us,

Please let us know the following so that I can get this issue investigated by our testing team.

1. On which device (along with OS version) are you using Enpass?
2. Share the version of Enpass, Enpass extension and Browser you are using?
3. Have you downloaded Enpass from store or website?
4. Are you facing the same problem with other browsers too? if yes mention all.

 

7 hours ago, Gulshan Dogra said:

Hi @Andreas2,

Thank you for reaching out to us,

Please let us know the following so that I can get this issue investigated by our testing team.

1. On which device (along with OS version) are you using Enpass?
2. Share the version of Enpass, Enpass extension and Browser you are using?
3. Have you downloaded Enpass from store or website?
4. Are you facing the same problem with other browsers too? if yes mention all.

 

ad 1: Windows 11

ad 2: I dont know - I cant see any version in the Desktop App. But Auto Update is enabled so it should be the current one. Browser is Firefox 103.0.2 and Plugin is 6.8.0

ad 3: Cant remember, I think webiste

ad 4: Not using the plugin in any other browser

Thanks @Gulshan Dogra!

@Andreas2,

Thank you for sharing the details.

To check the Enpass version on your desktop--> open Enpass--> Click on Menu (hamburger option in the top right)--> Click on "Help"--> Select "About"--> Share the Enpass version.