Most of the time enpass doesn't properly work in my browser with my setup. I have one laptop screen with 4k and another external display with WQHD (Windows 11)

When I click the enpass icon in my browser

a) enpass is not visible, but I can type in the background to unlock and use the enpass dropdown on the input fields to select the password

b) enpass is visible but the content of the popup is double the size so I can only see half it it

c) it is shown normal - but that doesn't happen often

 

Is there anything I can do to fix this?

Hi @firegate666

Welcome to the Enpass Forums.

To assist you better with this issue, please share the below details with me and I'll have this concern further investigated for you -

1. The version of the Enpass app you are using.
2. A small video showing the issue would be very helpful. (You can send the video to us at support@enpass.io and mention this forum)

I am using Enpass 6.8.4 (1167) on Windows 11.

I will try to make a video. Most of the time it is simply not popping up, hard to capture.

I figured out, if this issue happens, I can move the browser on the other display, open enpass again and then move the browser back. THen enpass works

Ok, here is the video:

I have enpass open on my external display (WQHD resolution).

You can see me clicking on the enpass icon, then it flashes up and is gone, another click on the icon does nothing (it is open in the background)

If I click on the browser (or somewhere else) it closes in the background hidden and I can click the icon again and you can see it flashing.

After I clicked enpass icon, I can type my password (hidden) and then you can see it open with a very big font).

I hope this clarifies what is happening

My setup has one Laptop (4k) and 2 display (WQHD)

When I move the browser to the laptop screen, enpass opens without issues. When I move the browser back on the display it will continue to work until I lock my screen. Then it is broken again.

 

 

Hi @firegate666

Thank you for sharing the requested details.

I have forwarded this concern to our dedicated team and will be sure to update you on this forum as soon as they update me on this matter. Your patience in the interim is appreciated.

#SI-3203

Hi @firegate666

Our dedicated team was able to reproduce the bug on their end, due to which this issue is occurring. In addition, our development team has confirmed that future builds will include a fix for this concern. We appreciate your cooperation and support in the meantime.

Cool, looking forward to it :-) Thank you for taking care!

Hello! Any idea when this new release will come? My Enpass says it is up2date but still has that issue 6.8.4 (1167)

Hi @firegate666

Our development team is already aware of this issue, and they are working on a fix. At the moment, I'll be unable to share any ETA right now. However, rest assured I will be sure to post any updates regarding this concern on this forum.

Ok, thank you