Hello,

For some time my master password does not work in the iOS app:

• I use Enpass on three devices – iPhone, two Macs
• The vault is synced via an own Nextcloud  instance
• Syncing still works: new passwords appear on iOS, using them by finger print works
• But the master password is always rejected when opening the Enpass app to edit entries.

I‘m sure I know the correct master password: It still works fine on both Macs, it has never been changed.

I already tried switching between German and English keyboard (no change), anyway the entered characters look fine. I also tried entering somewhere else and pasting the password.

App is up-to-date (6.8.6), iOS 15.7.1

Anyway: As I can’t enter the app at all – is there another way to remove/add the vault without deleting the app from my phone?

Hi @MartinH

For troubleshooting purposes, I recommend checking our highly useful troubleshooting guide. If the instructions in the above link do not help, kindly share the below details with me, and I’ll get this investigated for you - 
 

1. Please share a screenshot of any error message you are getting.
2. The number of vaults you have in your iOS Enpass app.
    

Also, if you have synchronised your Enpass vault data from your other Macs to your iPhone Enpass app in a secondary vault, then you can remove that secondary vault without deleting the app. However, this is not possible when you are synchronizing in your Primary vault on your iOS device. In the case of the latter scenario, after creating a manual backup of your Enpass data on your iOS device, you can try reinstalling the app.

 

Hi @Abhishek Dewan,

thank you for your feedback. The usual tipps from the guide didn’t help unfortunately.

For your reference:

1. I’ve attached a screenshot – doesn’t say much though (the message is „try again“ in German)

2. I have only one vault.

I finally deleted the app now and re-installed it – I could add the existing vault and everythings works fine so far, let’s just hope it stays that way

Cheers, Martin

 

I was in the same situation as you so I went out to the bar and cracked the password.

diggy

I'm having this same issue where it's rejecting my master password and I know for a fact that it's correct. I'm having the issue on my Mac desktop. I reinstalled the app with a primary backup. However, when it asks for a master password I'm still having this issue. My IOS works. It's tied to my face recognition. For what it's worth, my password is just alphanumeric characters.

Hi @ToddB

Welcome to the Enpass Forums.

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this matter.