The Enpass Extension is unusable as the following appears on multiple browsers (Safari 16.2 and Chrome 109.0.5414.119) on MacOS Ventura 13.1

 

Hi @jsswood

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps -

1. Ensure that the  Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

2. I would also suggest checking that you have the latest version of browser installed.
   
   For Safari -
   Go to Safari Preferences > Extensions > Enpass. Click the checkbox next to Enpass Extension in the sidebar. Click the Turn On button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords.
   Note - If this Setting is enabled, try disabling and enabling it again.
   
   For Chrome - 
   Try re-configuring the extension, and reinstalling it from here.

3. Try clearing the cache and cookies of the browser.

If the issue persists, please share the version of the Enpass Extension you are using and I'll have this further investigated for you.

#SI-2837

@Abhishek Dewan, 

 

Thank you for these suggestions, I have tried them all and am still having the same result.  This first started when Enpass upgraded the extension to version 6.8.4

Hi @jsswood

Thank you for trying the steps I shared.

I have forwarded this concern to our dedicated team and will get back to you soon with an update. Your patience in the interim is appreciated.