Hello,

I was on win seven one week ago and made some db saves on a flash drive. MY SD crashed and I was forced to make some changes with my hardware and operating system

Now I'm on win 10 (new installation) and reinstalled enpass. Once my identity accepted it asked for restoring db and I choosed from PC and selected a file from my save :

1. Vaults\primary\vault.enpassdb (0,97 Mo (1 027 072 octets = hundreds loggins and passwords) with my last main password that worked on seven of course = pasword refused
2. I've also tried the other file vault.json (1KB) but contains no informations about passwords = didn't match either

This is not the first time I've had problems with enpass, the last time it was impossible to restore due to a program upgrade or sth. And I lost my database too...

So what must I do to recover my DB please, I need it and I'm really pissed off about this situation cause I thought I had made everything TO MAKE SURE it would work with my new installation ?

Thanks by advance for any help

Edited May 20, 20232 yr by bruno

Hi @bruno

For quick troubleshooting, I recommend you check this highly useful troubleshooting guide. I would also suggest re-installing the app once. If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your current device and your previous device as well.
2. Please share a screenshot of the error messages you are getting.
3. Do you have Enpass application on any other of your devices and are you able to access your data? Is the master password working on those devices or are you accessing the Enpass app through biometrics/Face ID? Also share the cloud service (if any) you are using to synchronize your data.
4. The number of vaults you had in your Windows 7 Enpass app.