Hi,

all of sudden, my sync (via built-in) Nextcloud isn't working anymore. No changes whatsoever -> multiple devices (Android, Windows) fail to sync with Nextcloud.

Needed to change sync to folder-sync and install native Nextcloud app, otherwise Enpass is not usable.

 

Activated logs, all I see is multiple entries of:

Info: 1744177748 [Error while checking for compromised passwords]  : 28

and multiple entries of:

Info: 1744204892 [Enpass::SubscriptionAPIHandler::parseResponse]  License Server Query failed --     Endpoint :  https://license.enpass.io/api/v2/plans/desktop/offers/?country=<REDACTED>&lang=<REDACTED>&license_type=premium&os=windows&os_version=11&team_type Response :  {"error":true,"code":"no_offers","description":"Offer is not available."}

as well as:

Info: 1744204892 [Enpass::SubscriptionAPIHandler::parseResponse]  License Server Query failed --     Endpoint :  https://license.enpass.io/api/v2/plans/?country=<REDACTED>&lang=<REDACTED>&license_type=premium&os=windows&os_version=11&team_type Response :  {"error":true,"code":"plan_not_found","iaps":[]}

 

Enpass: 6.11.9 (1909) on Windows, 6.11.9.1081 on Android

License: Enpass Premium (Lifetime)

Please try the below troubleshooting steps:

1. Make sure that both devices are using the latest versions of Enpass app.

2. Open Enpass app and go to Setting > vaults > click on Sync now on both devices manually to see if that resolves the issue.

3. Check your Next Cloud settings to ensure the sync folder is the same on both devices.

If the issue persists, please share the below details:

1. OS version of the devices you are using.

2. If you're encountering any errors, please provide a screenshot of the error message.