Hello,

Enpass crashes about every fourth time I launch it. Besides that, the beach ball spins for about 15 seconds each time after launching. Both of these things are making me question whether I want to continue using Enpass at all.

I therefore want to completely delete Enpass from my Mac and then completely reinstall it.

Of course, I want to keep all my passwords and settings. How can I get a direct, freshly installed copy of my current Enpass app? Is it sufficient to export vaults?

What about the other settings?

Thank you for your answers.

Oh, I forgot: I'm using macOS Sonoma version 14.8.1 on an iMac. I have Enpass version 6.11.15 (2116).

I’m sorry to hear about the crashes and performance delays you’re experiencing on your Mac. Let’s get this sorted out smoothly.

Before reinstalling, please note that all your passwords and settings are stored securely within your vaults, so as long as your data is synced to a cloud account (e.g., iCloud, Google Drive, OneDrive, etc.), you won’t lose anything during reinstallation.

Here’s what I recommend:

1. Verify Sync:

   • Open Enpass → Vault Settings → Sync

   • Ensure your vaults are properly synced to your preferred cloud service.

2. Optional Backup (Extra Safety):

   • You can also export your vault(s) as a .enpassbackup file:

     • Go to Settings → Vaults → Select Vault → Backup → Create Backup

   • Store this file in a safe location temporarily.

3. Uninstall Enpass:

   • Quit Enpass completely.

   • Drag the Enpass app from Applications to the Trash and empty it.

4. Reinstall Enpass:

   • Download the latest version directly from our official website: https://www.enpass.io/downloads/

   • Install and launch it.

   • Sign in and restore your data by choosing Restore from Cloud (or from your backup file if preferred).

All your vaults and passwords will then be restored. Other app-level settings (like theme preferences or auto-lock timing) will need to be configured again after reinstalling.

Please follow these steps and let me know once you’ve reinstalled — I’ll be happy to assist if anything comes up.

Thank you for your reply. I've now deleted Enpass, having previously exported all the vaults locally on my Mac. I deleted all the files containing Enpass using AppCleaner and then 'Find Any File'.

I then reinstalled Enpass from the App Store and imported the vaults I had previously backed up. So far, Enpass's startup behavior is working smoothly and quickly.

Now I have one last question. The 'PassKeys' folder in Enpass is empty. I don't know if anything was saved in this folder before I deleted it. I haven't yet emptied all the deleted files from the trash.

If there was an entry in PassKeys, in which deleted subfolder can I find it?

Thank you.

Thank you for the update, and I’m glad to hear Enpass is now working smoothly after the reinstallation.

Regarding your question about the PassKeys folder stores credentials created through the Passkey feature. If it’s currently empty, it means no passkeys are stored at the moment.

If there were previously any entries, they would have been stored in Enpass’s internal database, not as separate files within subfolders.