After updating to version 6, Enpass crashes after starting. 

I also tried to reset the Microsoft store app, reinstalled it and tried the normal desktop installer from Enpass. 

Anything I can do?

Edited January 21, 20197 yr by Fchen
added screenshot

Hey @Fchen,

Sorry for the trouble you are going through.

Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists.

Hope this helps!

Tested without positive result.

Hey @Fchen,

Sorry to hear that the workaround didn't help.

Can you please share the crash report mentioning your name in the comment box so that we can investigate it further.

Thanks for your co-operation.

I had teh same problem, the workaround fixed it. Thanks

I started Enpass again and entered my name in the crash report.

4 hours ago, Fchen said:

I started Enpass again and entered my name in the crash report.

Yeah, we got it. We will look into it and get back to you soon.

Thanks for your co-operation.

Same problem hier.

Befor its works perfect, but now Enpass Destop premium crasht wenn I open it.

The workaraound on top can I not handle. Environment variable is not foundet.

Same problem on my HP notebook... 

 

Hey guys,

sorry for the inconvenience.

Our dev team is already looking into this issue. Till then I request you to please wait and co-operate with us.

Now i have the same problem on my Desktop HP.
I think there is some problem with HP.

I have 3 Notebook and 3 Desktop.

1 Notbook HP, 1 Notebook Dell, 1 Notebook Fujitsu.

1 PC Descktop HP, 1 PC Dektop Asus, 1 PC Desktop Fujitstu.

I have problem only with HP, the other computer work fine...

Thank's

 

I can‘t confirm this, I have installed Enpass on 4 computers, 1x selfmade desktop with Intel i7 cpu and AMD gpu, 1x selfmade desktop with AMD Ryzen 7 cpu and Nvidia gpu, 1x HP ProBook G6 and 1x Lenovo IdeaPad and I only get the error on the Intel PC.

Hey guys, 

We have fixed some crashed issue in the latest beta version. If you are willing to try before public release you can download it from here and let me know if the problem persists.

Thanks for your co-operation.

Update works perfectly, I can now use Enpass again.