I use enpass in three places:

1) Android Phone

2) WIndows 10 PC

3) Windows 7 PC

All three sync via One Drive.

I upgraded sometime ago to V6.  Enpass was working fine on all three devices.  Recently I tried to update Enpass on windows 7 (a minor enpass update 6.x to 6.x).

Since then, I have been unable to restore the data onto the windows 7 device.  When I try to, I am redirected to the browser, I log in and get the "Authorisation Finished" message in the web browser.  I am redirected from the browser back to Enpass.  Enpass prompts for the password (I assume this is the normal one I enter when opening the app).  I enter this password and immediately Enpass crashes.  Very frustrating.

The issue started with the update to the 6.0.2 version and I was hoping a further update would fix it, but it hasn't.  I am still having the same problem with 6.0.6.

Any suggestions on how I can fix this?

Thanks

 

Hey @cbailiss,

Sorry for the trouble you are going through.

It would be a great help if you can share the crash report mentioning your name in the comment box or Title of this thread so that we can check and try to fix asap.

Thanks for your co-operation.

I have submitted a crash report.  In the comments of the crash report I entered the text below.  So if you search your crash reports for this (or just my name cbailiss) you will find the crash report.  The steps that produced the crash report are exactly as described in my first post.

See thread https://discussion.enpass.io/index.php?/topic/8574-frustrated-unable-to-restore-data-from-one-drive-after-minor-update/ in your support forum. "Frustrated - unable to restore data from One Drive after minor update" cbailiss.

Hey @cbailiss,

Thanks for sharing the crash report.

I have forwarded this issue to the dev team to look into it.

Thanks for your co-operation.

Having the same issue on Windows 10, numerous crash reports submitted.

My data is in Google Drive, same behavior though.

 

Edited June 13, 20196 yr by n8vtexan