I've been user of Enpass for quite a while and I was an happy customer... till the new version with UI change came out...

It became a problem for me to use this app, as quite regurally it starts to crash when I want to run it. Reset of the workstation does not solve the problem and the only way I found was to uninstall and reinstall the app and then go trough hustle to set it up again.

I'ts been months now and it's still happening and I don't know what to do...

Hi @BuckO,

Sorry for the trouble you are going through.

Can you please let me know have you downloaded Enpass from our Website or Windows Store. Also, please share the crash report mentioning your name in the comment box so that we can investigate where the problem could be.

I have been having the same issue. As of 2 days ago, enpass crashes on opening. I have to uninstall and reinstall, which works for a short time before the crashing starts again. I have been installed from the Windows store

Hey @asefi,

Please share the crash report mentioning your name or link of this thread so that we can check and try to fix asap.

Thanks for your co-operation.

Hi asefi,

Does your Event Log detail anything about the crashes?

Which antivirus/malware software do you have installed?

@Anshu kumar I installed it from Microsoft Store. I reinstalled it already, but I will share the crash report next time it starts to crash.

It crashed -- I put my name into message field of report and sent it

Edited July 24, 20196 yr by BuckO

Hi,

Thanks for writing back.

Thanks for sharing the crash report. I will ask the concerned desk to check the crash report and I will keep you update once I hear from them.

Thanks for your co-operation.