I would need help resolving this issue on my iPad (Iphone works).

Edit: Re-installing the app might resolve the issue. It did for me at least.

The scanned QR code (keyfile) is not saved on my iPad. I am required to select the keyfile manually (the Enpass login screen shows a second keyfile field) every time I am logging in to Enpass.

Initially I created a new password including a keyfile locally on my laptop.

On my iPhone I changed the Enpass password and scanned the QR code to get the keyfile on the Iphone's keychain as explained in the user's manual. As expected I can use the iPhone's Touch ID to login to Enpass.

But doing the same steps on my iPad I am always requested to enter the Enpass password and select the keyfile manually before I can log in.

How can I resolve this so I get the same behaviour on my iPad?

Any help much appreciated

/Torbjörn

 

Edited July 24, 20196 yr by Torbjörn
Update resoltion

Hey @Torbjörn,

Sorry for the trouble you are going through.

Can you please let me know are you running the Jailbreak device so that I can help you better.

Thanks!

Hi, 

The iPad and the iPhone are running  IOS 12.3.1 (without any jailbreaking)

regards

Torbjörn

Hi again

I re-installed  Enpass on the iPad and that resolved the issue.

best regards

Torbjrn