Known issues

Hey all! There is presently an issue with the OneDrive sync, as reported by users in the forum here. We're aware of the problem and are already thinking of a fix to it. Meanwhile, we request you to follow the troubleshooting steps mentioned in the same forum post by our team members. If the issue persists, even after following the troubleshooting steps, we'll recommend reinstalling the app as a temporary fix to the problem. Thanks.

Hi there, I just bought the desktopversion for the mac because I wanted to use the TouchID-Login. I enabled TouchID in the settingsmenue. Now everytime I quit Enpass and reopen it - the setting is desabled and Touc ID can't be used für the Login (starting Enpass). It's forgetting the setting! Any Ideas? Nik

Hello, Enpassians! Vivaldi users have reported an issue with Enpass Inline Autofill. In the Inline dropdown, listed items don't populate with the same website icons as saved in the Enpass app; instead, they have a default icon. After thorough testing, the development team has determined that a fix will be included in the next release of Enpass. The time users took to report this bug is greatly appreciated. We look forward to receiving your patience and support going forward.

Hello, Enpassians! Our users informed us about inconsistency in our Greek strings/fonts related to the specific use of singular and plural words. Greek words "Αδύναμος" and "Πολύ Αδύναμος" needed to be replaced with "Αδύναμοι" and "Πολύ αδύναμοι". Having investigated this, we are happy to inform you that strings have been fixed in the recent Enpass update 6.7.4 (919). We again appreciate our users' efforts to tell us about this and help us improve our product.

Hello, Enpassians! When attempting to print saved credentials from the Enpass app, Mac users would receive an error message stating 'Printer not found'. At Enpass, we understand the stress this situation may cause; we are always happy to assist. This issue was on our development team's radar, and we are delighted to inform that the problem has been fixed and is working as expected. Again, we greatly appreciate the involvement of our users in improving our product.

Hello, Enpassians! Mac users observed this behavior when creating and editing items; Enpass did not register a space. As a result, they have to hit the space bar twice after a period or a comma. We want to inform our users that it has been reproduced, and a fix will be released in our next update. Again, we appreciate our users' active participation in enhancing our product performance.

Hello, Enpassians! Recently, we have been informed about the Enpass Inline autofill functionality issue. Users cannot select fields/dropdown in ServiceNow and other Google websites e.g. https://www.servicenow.com/, for this user had to block the particular URL and then use the inline menu functionality. Our development team is already aware of the bug in Enpass, and after thorough testing, we are happy to announce that a fix will be added to the next Enpass release. We appreciate the time you took to report this bug.

Hey guys, We've been receiving feedback on the latest Android update of Enpass. The users who had earlier purchased Enpass are unable to restore their purchase on the latest version. Please note that this is a temporary technical glitch due to which some users are presently affected. However, don't worry; the early purchase is safe. Our team is working meanwhile, and an update on the Play Store will be available soon. We regret the inconvenience. Thanks.

Hello Guys, Recently, Mozilla has changed the signing certificate for the Firefox browser on Mac leading to the failure of code signature verification of Enpass and thus, returning 403 error while using the Enpass extension. We are implementing the fix and will be rolling out the new update for the website as well as the store version very soon. Till then we request you to please bear and co-operate with us. Thank you.

Hello, dear Enpassians! Recently, Google has changed the signing certificate for the Chrome browser on Mac leading to the failure of code signature verification of Enpass and thus, showing Enpass connection error while using the Enpass extension. We are implementing the fix and will roll out the new update for the website as well as the store version very soon. We request you to accept our apologies for the trouble caused, please put up with us. Thank you.