Jump to content
Enpass Discussion Forum

Anonym

Members
  • Content Count

    3
  • Joined

  • Last visited

Posts posted by Anonym

  1. Hello together,

    I have found a solution (at least for me) how to get from Pro to Premium via a one-time "upgrade", because I actually did not want to switch from Enpass.

    If you buy "Enpass Lifetime Premium" from the Enpass website with the existing email address of the Pro account, the Pro becomes Premium (after a few minutes this is then displayed in the apps). At least that's how it worked for me.
    At the moment there is the "Happy Holiday" promotion, which makes Premium a bit cheaper.


    For me, the in-app offer in IOS to switch from Pro to Premium by means of a subscription was IN NO WAY IN QUESTION.
    A ONE TIME upgrade function I find for new features okay, only then to advertise with Lifetime I find confusing. Of course, an offer for Pro users would have been nice, that you could upgrade to LIFETIME PREMIUM at a reduced price.

    The lifetime option with Enpass was THE REASON why I chose Enpass. Otherwise I could have used e.g. 1Password or Dashlane...

    Now I really hope that "Enpass Lifetime Premium" will get ALL FUTURE FUNCTIONS and I have peace of mind for the next years.
    A statement on the part of Enpass, whether one would get with "Enpass Lifetime Premium" now really ALL FUTURE FUNCTIONS, would be very nice. Could then hang on the wall ;)

    • Like 1
  2. On 12/17/2020 at 10:13 AM, Garima Singh said:

    Hey All,

    Last year, while launching a new subscription model, we ensured that Pro users do not have to pay again for subscriptions and rather enabled them to use their Pro license across all their devices. So, you never have to pay for Pro features you have already purchased, and we will continue to add more Pro-features without any additional cost. One of those Pro-features would be sync over WiFi.

    However, with premium features, we are providing Breach Monitoring and 2FA supported features, which requires us to put in recurrent effort in the workforce and financial resources to keep the service updated. We would have liked to offer these services free of cost to Pro users, but unfortunately, we cannot cover the cost from one-time pro licenses. Building, and maintaining, a Breach Monitoring service takes considerable effort and resources but we’re happy to bring a premium service like that to offer additional security to our users.

    Thanks for understanding.

    Hello @Garima Singh,

    no, I DO NOT UNDERSTAND and also have the feeling that you have unfortunately not even bothered to read through the posts. You are using a generic copy-and-paste answer, which you also posted here for example: https://discussion.enpass.io/index.php?/topic/14342-concern-about-the-free-pro-upgrade/page/2/&tab=comments#comment-62741

    I find it very unfortunate that you don't answer the questions asked and hope that you or another Enpass member might make the effort.
    This unfortunately gives the feeling that Enpass doesn't care about its customers and is being waved off with standard answers.

    1. A premium LIFETIME model IS offered. As an Enpass Pro user, how can I switch to it?Enpass.thumb.png.03e6adfb07998d332768bb5fe52d3e1d.png
    2. I bought the Pro version on several devices at the time to get ALL thus also FUTURE updates AND FEATURES. Lifetime to me means all new features and updates as long as the software is around. Since Enpass is still around, I should get all the new features.
    3. With the Pro version all updates AND FEATURES were already promised. Who guarantees that the new Premium Lifetime will include ALL features in the future? And who guarantees that the promise will not be broken again?

    I would be very happy if an Enpass team member could respond with an answer related to my questions and statements and not again with a general standard answer!

    It seems to be not only me so that I do NOT UNDERSTAND the handling of existing Pro customers and simply find extremely unfriendly!
    Especially the standard answer of @Garima Singh has really brought me to boil over.

     

    • Like 1
    • Thanks 2
  3. Why are Pro users not offered a discounted upgrade version to the Premium Lifetime license?
    That would be acceptable, at least for me, if you pay once for new versions.
    But to move Pro users to a subscription model now is a no-go for me.

    27 minutes ago, MuLu said:

    I use one of the new "premium" lifetime memberships, so this change does not affect me.
    But I have a question: When do you plan to release a "platinum" membership for which I have to pay again? Like you did it now with the "pro" customers. 9_9

    That's what I thought too. After Pro comes Premium, then Platinum, Diamond and finally the great VIP status.

    • Like 2
    • Thanks 2
×
×
  • Create New...