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Mike P.

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Posts posted by Mike P.

  1. I tried your recommended fix, to no avail. I both manually copied the backup file to iCloud Drive, and also copied it thru the sync within the app. Both files failed to open on my laptop, and reported "incorrect password". At this point I'm ready to dump all passwords into another app that might remember me more conveniently, but I will give you one more attempt at allowing use on my laptop. Let me know when you have a fix.

  2. On 12/21/2020 at 1:11 AM, Pratyush Sharma said:

    Hi @Mike P.,

    Thanks for using Enpass and writing to us.

    Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further.

    • On which all devices (along with OS version) are you using Enpass?
    • Which Enpass version are you using on each device?
    • Which cloud services are you using?
    • Does your master password contains any special character?

    Thanks for your cooperation.

    Hello Pratyush,

    Have Enpass 6.5.2 on iMac 23017 (Big Sur) and MacBook Pro 2012 (Catalina-latest). The iMac  setup works fine, but whenever I tried to open Enpass on the laptop, it reported incorrect Master. I tried to download app from Apple Store to attempt again- no luck. I use iCloud on both (Documents folder in cloud on laptop only). Master contains characters _, !, *.

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